Executive Assistant to Md

**Job description**

Duties and Responsibilities: Will be required interact with customers as Service executive Will be front face for Collection Complaints Management across channels Responsible for Customer complaint understanding and resolution with help of service and/or Collections Team

Responsible for timely response to customer queries / complaints and resolution as per defined SLA Responsible for co-ordination with COE Collections team for ongoing Process changes Accountable to capture customer interaction summary in CRM System and tag the complaints under matching categories Accountable to interact with Service Collections

Accountable to resolve customers queries and pacify them with service pitch Required work in shifts to provided 24X7 service under Service to Collection process.

Education:

- MBA

**Salary**: ₹300,000.00 - ₹500,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bellary, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)