![Atlas Copco (India) Ltd.](https://media.trabajo.org/img/noimg.jpg)
Service Planner, Pune
6 days ago
**Passionate people create exceptional things**
Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.
We´re everywhere Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.
Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?
**Join us on our journey for a better tomorrow.**
To optimize field and on-site resources for achieving Operational Excellence and Customer Satisfaction
**Key Functional Responsibilities are as follows**:
- Service job administration of field and Onsite resources
- Order Booking for service division
- Invoicing of service orders
- Hour’s entry of field service engineers & onsite service engineer
- Coordination with Field Service engineers, Team leaders & Regional Service Managers.
- Planning of service engineers visit vis-a-vis service contracts.
- Provide required data from SAP/SPIRIT system to Managers.
- Submit daily operational scorecards and performance updates to regions for improving the operational efficiency.
- Forward planning of resources for implementation of Service Plans
- Service call monitoring until closed and reported to customer.
- CRT, Utilization & Efficiency control and monitoring of OST and FST
- Customer satisfaction survey using Falcon Survey
**Mission**
Implementation of Service Administration Process to improve operational efficiency with effective coordination with the Regions, Customers, Field Resources, Central Workshop, On Site Workshop, Logistics, Finance and Product Sales
The position reports to National Service Operations Manager
**Educational requirements**
Graduation Degree with relevant experience
**Experience requirements**
1-3 years of experience as Service planner/Customer support officer
**Knowledge**
Sound Knowledge of SAP, Outlook, other ERP system, Knowledge on Microsoft Excel, Word, PowerPoint
**Personality requirement**
- Strong interpersonal skills
- Team player
- Good presentation skills and ability to communicate effectively
- Self-driven & self-motivated
- Be able to work independently
- Passionate & knack of learning
- Open minded
- Commitment for growing the service business
**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
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