Tele-coordinator/telecaller
1 month ago
**Position Overview**:
As a Telecaller at SIB, you will play a crucial role in engaging with potential and existing customers over the phone. You will be responsible for promoting our banking products and services, addressing customer inquiries, and fostering positive relationships to enhance customer satisfaction and loyalty.
**Key Responsibilities**:
- **Outbound Calling**: Conduct outbound calls to prospective customers to introduce banking products and services, explain features, and persuade them to avail of our offerings.
- **Customer Relationship Management**: Build and maintain strong relationships with customers by addressing their queries, resolving concerns, and providing accurate information about banking products, services, and processes.
- **Sales Generation**: Meet and exceed sales targets by effectively pitching banking products, cross-selling additional services, and upselling relevant solutions based on customer needs and preferences.
- **Lead Management**: Manage leads effectively by prioritizing follow-ups, scheduling appointments, and tracking interactions to ensure timely and efficient conversion of leads into sales.
- **Documentation and Reporting**: Maintain accurate records of customer interactions, transactions, and feedback in the CRM system. Generate reports on call activity, sales performance, and customer feedback for management review.
- **Compliance Adherence**: Adhere to all regulatory guidelines, banking policies, and compliance standards while engaging with customers and processing transactions to ensure legal and ethical conduct at all times.
**Job Types**: Full-time, Fresher
**Salary**: ₹17,500.00 - ₹19,500.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Diploma (preferred)
**Experience**:
- telecalling: 1 year (required)
**Language**:
- Hindi (required)
- Tamil (required)
- Kannada (required)
- Malayalam (required)
Work Location: In person
**Speak with the employer**
+91 9207130435
Application Deadline: 23/03/2024
Expected Start Date: 24/03/2024
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