Operations Executive
4 months ago
Full time- Patna,- Posted 3 years ago**Position title**: Operations Executive / Key Account Executive
**Reports to**: Team Leader / Key Account Manager
**Location** - Patna
**Mandatory requirement for the position**:
- Excellent client communication skills to connect with the clients to provide suitable services.
- Self-motivated and good listener to listen patiently different kinds of clients before providing solutions to the problem.
- Polite behaviour and research oriented with excellent analytical bent of mind.
- Good team player and interpersonal skills.
**Key responsibilities**:
- Performing all operational activities to handle a key account of the new and existing client.
- Providing suitable solutions to the clients on the basis of clients’ account analysis.
- Maintaining a portfolio of all major clients, understanding their needs, delivering best services on time.
- Retaining existing clients through great services and encouraging them to upgrade their services through cross selling and up selling.
- Preparing different reports on daily, weekly and monthly basis as applicable.
- Liasoning between the clients and the internal teams to ensure best solutions on time.
- Ensuring payments from clients through providing best services and follow ups.
- Up grading domain knowledge through self-learning or through other sources.
**Job Features**:
- Job Category- Operations Executive
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