QA Assistant

3 weeks ago

Gurgaon, India Moody's Corporation Full time

**What Moody's Corporation Has to Offer**:
Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's supports independent thought and promotes a work environment that values and maximizes the contributions of all employees. Moody's offers their employees:

- Commuter Benefit Plan
- Discounted Employee Stock Purchase Plan
- Educational Assistance
- Financial Planning
- Flexible Work Arrangements
- Parental Leave
- As an QA Assistant, you will work in a dedicated team supporting a global Quality Assurance (QA) framework. In this role you will be required to understand an operational process, identify inconsistencies based on understanding MIS policies and procedures, liaise with global stakeholders to investigate and remediate inconsistencies, provide a high level of service and track and report on activity.
- Responsibilities Include:

- Source required documents to perform a QA review including outreach to internal customers if needed.
- Record observations in a comprehensive manner to facilitate hand offs and follow ups.
- Proactively liaise with Credit Rating Analysts and partner groups to investigate inconsistencies, discuss MIS policies, procedures and guidelines, and remediate inconsistencies prior to set deadlines.
- Collaborate with local and regional team members to solve problems, build consensus on and make recommendations for a path forward when faced with an obstacle or new scenario.
- Actively liaise with team leaders and managers to discuss and resolve open questions and brainstorm ideas/opportunities to improve and strengthen the operating environment
- Build knowledge and understanding of the tactical tools and broader operating environment including the MIS Credit Rating Process and related Policies, Procedures and Guidelines
- Identify and proactively research issues, exceptions, and data discrepancies; escalate as needed and follow up to resolve
- Postgraduate in any stream with ~2 years of work experience, or graduate with minimum 4 years of work experience, with good academic record
- Prior experience in Quality Assurance profile and/or relevant internship experience a plus.
- Excellent attention to detail and ability to complete transactional processes without concentration lapses
- Highly organized and efficient; able to complete multiple in-progress deliverables and move them forward
- Solid performer with aim to learn and grow with the organization
- Solid MS office skills, intermediate to advanced Excel skills and Power Point preferred
- Solid verbal and written communication skills; ability to confidently put across the view point without getting intimidated by seniority or role of the audience
- Solid presentation skills; capable of presenting points in concise and structured manner
- Willing to take ownership and pride in the process and the team’s deliverables, and motivated to provide a high level of service
- Capable of managing and prioritizing high workload volumes
- Within Moody’s Investors Service (MIS), the Rating Transaction Services (RTS) group owns and manages the MIS Remediation Program, operational control framework and global tactical operations teams as well as supports the end-to-end transactional rating process through workflow coordination and rating desk services. RTS is looking for an QA Assistant to join the Gurgaon MIS Support Center (MSC) team.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

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