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Client Servicing Executive

2 months ago

Delhi, India The Leather Laundry Full time

**Responsibilities**:

- Establish long-standing and trusting connections by communicating professionally and empathetically with the clients.
- Actively handle calls and meet daily as well as weekly sales team targets.
- Creating, maintaining and updating spreadsheet data for review and analysis as well as benchmarking performance.
- Maintain client interaction logs & handle customer accounts
- Follow communication protocols, rules, and policies
- Maintaining cross departmental communications wherever required and ensure timely resolution is being provided to clients.
- Escalate concerns to other departments if it’s concerning other departments like operations or logistics or invoicing departments.

**Qualifications Requirement**
- Bachelor’s degree or equivalent education
- 2 years working experience or 1+ year experience in customer service, sales or client services / interactions
- Good Proficiency in English ( spoken and written )

**Skills Requirement**
- Proactive working attitude, quick learning ability and good problem solving skills.
- Previous working experience with spreadsheets, data entry, customer service calls is an added advantage in your onboarding
- Open to adapt to organizational changes
- Open to adapt to cross-departmental shuffling if found suitable for other profile in same organization

**Salary** - Around 30-38K (little negotiable based on experience)

**Location**:

- Mayur Vihar, Delhi

**Job Type**:

- Full - Time / On-site

**Timings**:

- 10.00 am to 7.00 pm (Mon-Sat)

**Joining Type** - Immediate

**Job Types**: Full-time, Fresher

**Salary**: ₹22,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Fixed shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Delhi, Delhi (required)

Ability to Relocate:

- Delhi, Delhi: Relocate before starting work (preferred)

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