Vessel System Support Officer

3 weeks ago

Mumbai, India V Group Limited Full time

**Vacancy No**
- VN11800

**Employment Type**
- Permanent

**Location Country**
- India

**Location City**
- Mumbai

**Who are V.Group?**
- As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V.Group gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V.Group has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.

**Overall Purpose of The Job**
- You will undertake projects encompassing all aspects of shipboard systems including large scale system roll-outs, computer/communication system installation and support. Although a team player, as part of the vessel support team you will need to be independent with excellent problem determination and resolution skills, and the drive to overcome problems and come up innovative solutions. You must balance the ability to participate within dynamic teams with the skill to satisfy the diverse requirements of our clients, group offices and ships. You will be based in the Mumbai V.Group office; however the projects you will undertake may require you to travel to managed vessels or other group offices worldwide. You will provide support for critical vessel IT and communication issues during weekends and public holidays on a rotation basis.

**Key Responsibilities and Tasks**
- Dealing with operational problems arising during the daily running of communications and computer systems onboard vessels; Problem determination and resolution of issues reported by vessels experiencing hardware or operational problems.
- Proactive Maintenance of existing equipment, hardware including networking equipment.
- First line troubleshooting of communication issues and escalation to service providers.
- Installation and configuration of new equipment (e.g. Servers, Firewalls, Switches, PCs, printers, etc.)
- Managing helpdesk tickets and completing tasks allocated from the Helpdesk system.
- Carry out cybersecurity audits, assessment and implement risk mitigation measures.
- Respond to cybersecurity incidents reported by vessels and resolve and/or escalate as required.
- System health checks.
- Maintaining records of systems & vessels supported.
- Communication of completed work
- Any other tasks assigned by the Team Lead - Vessel Support, IT Operations Manager and Group IS Support Manager

**Required Experience**
- A diploma or a degree in Computer Science.
- Knowledge of Server and PC operating systems and networking including basic configuration of switches and routers.
- Understanding of Marine satellite Communications systems
- Experience in frontline support of IT systems
- Capable of working in a customer focused environment
- Familiarity or experience with shipboard communication and IT systems

**What can I expect in return?**
- V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.

**Applications Close Date**
- 09 Jul 2023

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