Reservation Associate
3 months ago
**Key Responsibilities**:
- Offer personalized assistance to guests in planning their visit, suggesting activities, dining options, and local attractions to enhance their stay.
- Create and confirm reservation bookings, ensuring all details are accurate and communicated to relevant departments.
- Collect advance payments and deposit information while managing secure financial transactions.
- Coordinate with the on-site staff to prepare for guest arrivals, special requests, and to ensure a seamless experience for guests.
- Maintain a thorough understanding of the property's management systems, policies, and procedures.
- Manage reservation records, using reservation software to update guest information, preferences, and payment status.
- Address and resolve any issues or concerns that arise during the reservation process in a professional and timely manner.
- Contribute to achieving team and individual sales targets by promoting additional services and packages.
- Ensure the privacy and security of guests by following confidentiality protocols.
**Qualifications**:
- Proven experience in a customer service role, preferably in the hospitality industry.
- Excellent communication skills, both verbal and written, with the ability to engage with a diverse range of clients.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Detail-oriented with a passion for providing exceptional guest service.
- A positive attitude and the ability to work in a team environment.
- Fluency in English; knowledge of additional languages is a plus.
**Experience**:
- Previous experience in reservations or front desk operations is highly desirable.
**Benefits**:
- Food provided
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- Weekend availability
Supplemental Pay:
- Performance bonus
Application Question(s):
- Are you comfortable working evening shifts?
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Direct sales: 1 year (preferred)
**Language**:
- Hindi & English Fluently (preferred)
Work Location: In person
Expected Start Date: 11/09/2024
-
Reservations Associate
6 months ago
Amritsar, Punjab, India Marriott International, Inc Full time**Job Number** 24030125 **Job Category** Reservations **Location** Le Meridien Amritsar, Near SGRDJ International Airport, Ajnala Road, RajaSansi, Amritsar, Punjab, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...
-
Front Office Associate
3 months ago
Ranjit Avenue, Amritsar, Punjab, India bloom Hotel Group Full timeWe are looking for a Hotel **Front Office Associate** to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel **Front Office Associate** responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work...
-
Administration Assistant
3 months ago
Mohali, Punjab, India Cargaison Logistics Express Pvt Ltd Full time**Administrative Assistant Job Description** **Administrative Assistant Responsibilities**: - Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies. - Providing real-time scheduling support by booking appointments and preventing conflicts. - Making travel arrangements, such as booking...
-
Customer Support Associate
4 weeks ago
Jamalpur Colony, Ludhiana, Punjab, India Safarwallah Full timeThe **Customer Support Associate** in the Travel and Tour industry is responsible for providing exceptional customer service by assisting clients with travel-related inquiries, bookings, changes, cancellations, and general support. This role requires excellent communication skills, problem-solving abilities, and a deep understanding of the company’s...
-
Tele Caller
6 months ago
Mohali, India Void2one Solutions Full time**(Only Females can apply)** **Job details**: - Position**:Travel Advisor cum Telecaller**: - Education: Degree in hospitality, travel, tourism, business, or a relevant field - Job location**:Sunny Enclave, Mohali, Punjab**: - Package: 11-15k (per month) - **Full time, Work from Office, Day Shifts**: - **Shift timings: 11 am to 7 pm** **Mandatory...
-
Front Desk Associate
1 month ago
Amritsar, Punjab, India Marriott International, Inc Full time**Additional Information** **Job Number**24192841 **Job Category**Rooms & Guest Services Operations **Location**Fairfield by Marriott Amritsar, Albert Road, Amritsar, Punjab, India, 143001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Organize, confirm, process, and conduct all guest check-ins/check-outs, room...
-
Front Office Associate
6 months ago
Amritsar, Punjab, India Marriott International, Inc Full time**Job Number** 24097517 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Amritsar, 52 Mall Road, Amritsar, Punjab, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations in computer system, verifying guest...
-
Front Office Associate
6 months ago
Amritsar, Punjab, India Marriott International, Inc Full time**Job Number** 24081012 **Job Category** Rooms & Guest Services Operations **Location** Le Meridien Amritsar, Near SGRDJ International Airport, Ajnala Road, RajaSansi, Amritsar, Punjab, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Organize, confirm, process, and conduct all...