Reservation Associate

3 months ago

Mohali Punjab, India Ashapuri village Full time

**Key Responsibilities**:

- Offer personalized assistance to guests in planning their visit, suggesting activities, dining options, and local attractions to enhance their stay.
- Create and confirm reservation bookings, ensuring all details are accurate and communicated to relevant departments.
- Collect advance payments and deposit information while managing secure financial transactions.
- Coordinate with the on-site staff to prepare for guest arrivals, special requests, and to ensure a seamless experience for guests.
- Maintain a thorough understanding of the property's management systems, policies, and procedures.
- Manage reservation records, using reservation software to update guest information, preferences, and payment status.
- Address and resolve any issues or concerns that arise during the reservation process in a professional and timely manner.
- Contribute to achieving team and individual sales targets by promoting additional services and packages.
- Ensure the privacy and security of guests by following confidentiality protocols.

**Qualifications**:

- Proven experience in a customer service role, preferably in the hospitality industry.
- Excellent communication skills, both verbal and written, with the ability to engage with a diverse range of clients.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Detail-oriented with a passion for providing exceptional guest service.
- A positive attitude and the ability to work in a team environment.
- Fluency in English; knowledge of additional languages is a plus.

**Experience**:

- Previous experience in reservations or front desk operations is highly desirable.

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Performance bonus

Application Question(s):

- Are you comfortable working evening shifts?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Direct sales: 1 year (preferred)

**Language**:

- Hindi & English Fluently (preferred)

Work Location: In person

Expected Start Date: 11/09/2024

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