Sre -credit Navigator - Bangalore

3 weeks ago

Bengaluru, India JPMorgan Chase Bank, N.A. Full time

This role requires a wide variety of strengths and capabilities, including:

- Experience working with an Agile-driven team and with concepts such as Poker Planning, Product Backlog Review, Sprint Planning and Stories.
- Ability to debug production issues, perform root cause analysis, identify short term and long term solutions, and implement/deploy necessary code changes
- Ability to work in large, collaborative teams of architects, product owners, and developers, to perform day-to-day tasks and achieve organizational goals
- Understanding and experience will full software lifecycle, specifically in an agile manner
- Passionate about fostering a culture of trust, quality, mentorship and innovation within the team

Key Responsibilities:
Production Support:

- Manage user tickets queue and provide timely and effective resolution to users
- Effectively communicate with users and guide them through system issues
- Identify strategies to fix repeating issues to reduce ticket volume in the long run
- Build code changes (in Java, React) to fix production bugs

SRE:

- Setup/maintain proactive Monitoring and Alerting
- Identify bottlenecks in the system and implement software or infrastructure optimizations
- Identify and debug production issues across multiple services and at different levels of the tech stack
- Meet key metrics such as Service Level Objectives and Recovery Time Objectives
- Perform and complete blameless Root Cause Analysis Investigations
- Chaos Engineering

**Qualifications**:

- 4+ years of DevOps/Production Support experience
- Experience of writing code in Java is must
- Experience of writing code in React will be a huge plus
- Strong inclination towards automation and Infrastructure as Code
- Experience in deploying and managing microservices in a Cloud environment
- Containerization
- Experience in Disaster Recovery and High Availability Strategies
- Logging Infrastructure and traceability
- DB storage management and scaling
- String debugging and analytical skills

Relevant Technical Experience:

- Java 8+
- React
- SQL
- Microservice-related technologies such as API Gateways, Caching, Data storage, and Message Brokers
- Experience with delivery pipelines such as Jules or Spinnaker
- AWS, Azure, Google Cloud, Pivotal Cloud Foundry or other similar cloud platforms
- Docker/Kubernetes
- Datadog/Grafana/Splunk/AppDynamics/Apica

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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