Recovery Sme

Recovery SME

**Job Req ID**:30374**Posting Date**:7 Mar 2024**Function**:Business Operations**Unit**:Finance, Strategy & Business Services**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:competitive**Hiring Manager**:

- Bikash Mallick**Recruiter**:

- Gunjan Chhabra**Role Code**:

- ARVCFA**Location**:

- Kolkata**Last date to apply**:

- 13th March'24- Please download the JD as it might not be available post the completion of IJP.**Why BT?**
- We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart, we’re a technology company with research and innovation in our bones, and a desire to be personal, simple, and brilliant for our customers. Those are the values we live by. Creating an inclusive working environment where people from all backgrounds can succeed.- Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe, and secure. To delivering large scale technology infrastructure like the creation of BT Sport.- Today, in this fast changing, always on, digital world, our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism, and resilience to help propel us forward, we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things, and pursue new careers. If that’s you, and what you’re looking for. We’d love you to be part of our future.**What you’ll be doing**
- Uses industry and/or BT E2E system/product knowledge to drive operational excellence in GBA and CFU processes.
- Ensures all controls are operated on time/ and are right first time inline with schedule/KPIs, while managing customers/suppliers and ensuring that when incidents do arise learnings and improved practices are put in place preventing repeat incidents
- Raises incidents where applicable and conducting analysis required to allow GCB&A/CFU’s to issue correct customer bills.
- Contributes to the identification of opportunities for operational improvement and efficiencies and prioritising and implement the most cost effective solutions.
- Engages and maintains operational stakeholder relationships across GBA/GBS and multiple CFUs to support quick resolution of customer issues and to support process improvements.
- Executes quality user acceptance testing processes and supports the development and implementation of clear and upfront testing strategies and requirements gathering.
- Support adherence for preparation on applicable controls.
- Carries out ad-hoc analysis supporting customer queries/issues. Creates/supports business cases where applicable.
Experience you would be expected to have
Contract Assurance/Management background:

- Understanding of key pillars of end-to-end Contract Assurance, with in-depth knowledge around:

- Clause reviews: Contract Obligations SLAs and Risks review and control. Detailed knowledge of key clauses (SLA clause, Project milestone, Benchmarking, COLA, Late payment penalties, threshold commitments etc)
- P&L: Detailed review of Contract P&L to ensure all cost and revenue are being accounted for and Contract is yielding and positive margin.
- CGR risk and mitigation, ensure all risks reports in CGR have a mitigation plan, engage with CM to have detailed understanding on key risks.
- Margin Analysis: Cost & Revenue monitoring and analysis as required, including Inventory reporting and control.
- Pricing Accuracy: Ensure commercial inventory and billing is in line with agreed pricing in MSA.
- Solid understanding of operational billing for Brand/Channel supported - MANDATORY
- Ability to manage assurance throughput and prioritisation to meet regulatory timeframes and defined targets - MANDATORY
- Perform root cause analysis on assurance issues and agreeing ownership for prevention activities - MANDATORY
- 2 yrs + Telco experience in: Bill to Cash, Business/Revenue Assurance, Risk, Compliance, Network Assurance, Business Operations, Audit or Billing roles. With knowledge of tools and practices used for assuring Usage/Non Usage based products & services - PREFFERED
- 2 yrs + of Bill to Cash, Business/Revenue Assurance industry experience or other relevant area
- PREFFERED
Skills required for the job
- Experienced in Business Assurance activity
- Ability to work as part of a cross functional virtual team and deliver to timescales set
- Ability to simplify complex issues to aid understanding and translate issues into action which deliver into the goals and targets for the Brand/Channel
- Excellent communication and stakeholder relationship skills required to work collaboratively with Brand/Channe