Tm - Hdo

**What will you do?
- Responsible for fault repair, S2S activities for airtel broadband customers for the Circle
- Responsible for KPI delivery as per target & action for continues improvement
- Responsible for identification of improvement areas for the circle & define corrective actions
- Responsible for quality of fault repair /workmanship in the circle
- Responsible for continuous improvement in customer experience
- Responsib+E2le for process & SoP adherence
- S2S (New sales, rental upgrade, technology migration, LoB products etc) through service teams.
- Optimum use of resources with planned productivity
- Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster
- Responsible for timely material consumption
- Work closely with all stakeholders to ensure smooth operations.
- Recommend process improvement to enhance customer experience
- Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score.
- Co-ordinate with wiring partner to ensure timely support to field team.
- Escalation handling for internal & external customers
- Up keeping of broadband network (Cable - Copper & ODN) and Network elements
- Reduction of GFR, SLA, CFI & Quality of workmanship (Repeat + Reopen)
- In depth knowledge of broadband/FTTH, WiFi network, Broadband CPEs & copper / FTTH quality parameters.
- Regular monitoring of fault repair performance, analyze customer faults for corrective actions
- Training of field resources.
- Gate meeting at defined frequency Visits are defined norms

**Our Culture Code
All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture

**You are an ideal FIT if you have
- BE / B Tech - ECE - with more than 3 yrs Or Diploma - ECE with more than 5 yrs of relevant work experience
- In depth knowledge of broadband/FTTH
- Excellent analytical skills
- Innovative
- Collaborative Relation Skills
- Vendor Management
- Good management and leadership skills.
- Self-Motivated and positive attitude person.
- Proactive and result oriented.
- Team Player.
- Customer interfacing skills.
- Effective communication/interpersonal skills