Bfa Avp

Job Title: BFA AVP
Location: Noida

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.

Hybrid Working

Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:

- Manage a team of team managers who in turn manage 12 - 20 Advisors each and an overall Span of 100 plus BA2’s.
- Ensure smooth functioning of the process and compliance to procedures and policy guidelines; Lead the team into operational growth. To proactively build relationships with customers (internal and external); Responsible for managing Process, People, Metric & Client relationship; Ensure effective resource utilization.

What will you be doing?
- Ensure Service Level Agreements for the process are met as agreed upon with the client
- Identify causes for non-achievement of Service Level Agreements, develop solutions and implementing the same
- Review and analyse performance reports against targets on a weekly/monthly basis with Team Managers and with client and investigate causes for performance deviations
- Ensure process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures such as disaster recovery,
- Monitor compliance adherence through timely audits, generating awareness on the floor etc.
- Manage performance of individual teams through performance management techniques, career planning strategies and sharing of best practices.
- Perform trend analysis on MIS/ data and identify deficiencies (tools, metrics and reports) and recommend solutions; ensure maintenance of processes and procedures to facilitate the same
- Responsible for attrition management and arranging for backfills on a timely basis
- Mentor and ensure smooth induction of new hires in the process
- Develop strategic & tactical plans to identify, analyse and effectively respond to client’s needs, emerging trends and best practices
- Work closely with HR to ensure high employee morale and retention initiatives
- Manage attrition by implementing measures for retention of work force
- Review, recommend and implement new methods and procedures to ensure efficiency of operations
- Conduct dip checks of parameters that impact performance to ensure data integrity
- Conduct skip level meetings at regular intervals to address concerns, if any
- Responsible for staff performance, management, compensation and rewards & recognition programs
- Attend daily huddle with team managers to be updated on all the floor issues concerns
- Set KROs for the team managers and ensure KROs are aligned to the client SLAs and the overall organizational goals
- Drive quality and process improvement initiatives such as Six Sigma/Lean to ensure continuous improvement Provide reports on the process metrics and employee performance to the Top Management
- Conduct regular meetings with the support teams namely, Transition/Projects & Technology to ensure that the internal SLAs are met
- Assist in budget management & cost control measures
- Understand billing parameters of clients and take measures to ensure billing optimization
- To be involved in recruitment & selection process of floor employees
- Monitor employees count for full time attendance
- Conduct performance reviews daily/weekly/monthly
- Co-ordinate with Helpdesk for employees query resolution
- Monitor and manage call/process related quality
- Interact with other operations teams to avail required information
- Liaise with HOD/ COO regularly
- Manage various trainings namely Ex. Process, Up skill and Refreshers
- Involve in corporate social responsibility initiatives (Community)
- Liaise with