Chat Support Associate night Shift kolkata/serampore

2 weeks ago

Kolkata, India Technokrats Full time

**Responsibilities**
- The primary task of an associate is to handle queries from customers or clients and provide them with a solution.
- Must be very effective in providing customer service mainly via chat process by providing resolution to their complicated queries and issues.

1. Able to understand the **English language**Completely and grasp the project work quickly.

2. Able to understand the training provided by the team manager

3. Able to learn quickly with intense devotion.

4. Be a 100% team person and cooperative with teammates.

5. Sincere, dedicated, hardworking & detail Oriented.

6. Able to meet deadlines.

7. Open and compatible with the work culture of the BPO industry.

8. Must be able to do the Night Shift.

**Skills**
- Fluent in verbal and written English.
- Usage knowledge on Microsoft Office (Basic Word, Excel).

**Required Experience and Qualifications**
- Experience: 0-2 years (Hiring Freshers)
- Qualification: minimum 10+
- Preferred: eCommerce background is a plus with knowledge about
Returns, Refunds, RMAs and so on

**Schedule**: 5 days a week - **Night shift**

**Salary**:As per industry standard

Benefit: Work 5 days a week, CL

**Please Note**

**Training period Location - **Serampore Office (training shall take 6-8 weeks)

**Work location after completion of training - **Kolkata or Serampore Office (as per your convenience)

Website Address: technokrats.in

Kolkata Location: Module 20, 15th Floor, Bengal Eco Intelligent Park, EM Block, Sector V, Salt Lake, Kolkata 700091

Serampore Location: Tenet Systems 42, Naba Krishna Guin Ln, near Academy School, Serampore, West Bengal 712201

**Job Types**: Full-time, Regular / Permanent, Fresher

Pay: ₹8,000.00 - ₹15,000.00 per month

Schedule:

- Monday to Friday
- Night shift
- US shift

Application Question(s):

- Are you comfortable with Night shift?
- Which location shall you prefer: Kolkata or Serampore?

**Experience**:

- total work: 1 year (preferred)

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