Back Office Executive

3 months ago

Pune, India Ugaoo Agritech Pvt Ltd Full time

About us:
top emerging brand fuelling India’s new-found love for gardening, we are invested in being the best

aid to existing gardeners as well as the newbies who step into this world every single day.

We owe our success to a team of people who care about each part of the process - from

horticultural experts to customer delight. Our inclusive environment inspires our tribe to do better,

experiment more, collaborate, and feel more encouraged to share their ideas. As we continue to

grow rapidly, we’re always on the lookout for problem-solving & big thinkers to come aboard

About the internship:
As a Back-end Service Coordinator Intern (Voice) at Ugaoo, located in Pune, you will have the

opportunity to gain hands-on experience in coordinating customer interactions and supporting our

garden maintenance and development services. This role offers a unique chance to contribute to our

mission while learning about the horticulture industry and customer service.

What are you expected to do?
- Assist in coordinating with customers through voice calls, providing updates on garden

maintenance and development services, including appointments, progress, and care

instructions.
- Learn to confirm appointments with clients and communicate their garden maintenance and

development needs with the team.
- Participate in taking post-service feedback from customers, ensuring their satisfaction and

addressing any concerns related to garden care.
- Support customers in resolving queries, concerns, and post-service support for garden

maintenance and development.
- Collaborate closely with the garden maintenance and development teams to ensure smooth

service delivery.
- Gain experience in maintaining detailed records of customer interactions, service details,

and progress using our CRM system.
- Observe and learn how to provide exceptional customer service, actively listening,

addressing inquiries, and offering expert advice on garden care.
- Assist the sales team in nurturing leads interested in garden maintenance and development

services.

**Requirements**:

- MBA students with specialisation in Marketing
- Excellent communication skills
- Oral & Written
- Familiar with MS Office (Word, Excel, PowerPoint)

**Job Type**: Internship
Contract length: 6 months

**Salary**: ₹9,000.00 - ₹10,000.00 per month

Schedule:

- Day shift

Application Question(s):

- MBA in Marketing

**Education**:

- Bachelor's (required)

**Speak with the employer**
+91 9762574083

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