L1/l2 Support

3 weeks ago

Mumbai Maharashtra, India Sampoorna Computer People Full time

**Job Summary**
- Experience:

2 - 6 Years
Location:

Mumbai
- Designation:

L1/L2 Support
Degree:

BE-Comp/IT, BE-Other, BTech-Comp/IT, BTech-Other, MCA
- Educational Level:

Graduate/Bachelors
Stream of Study:

Computer Science/IT
Industrial Type:

IT-Hardware & Networking
Functional Area:

IT Software - Application Programming / Maintenance
Key Skills:

Networking
Job Post Date:

Wednesday, April 10, 2024

**Company Description**
- Our client is, headquartered in Mumbai, India is a young, vibrant company with highly professional workforce committed to take world class solutions and services to its customers. driven by passion takes pride in delivering unique products and value added telecom, networking & media solutions to address the needs of its customers in the digital world.
- Technology
- Employees spend enormous time to identify products that benefit the customers. we believe in getting ahead of the technology curve and embracing all new products and building solutions around them to launch them into the market.
- Partnerships
- We believe, partnership is the key to success. The leadership team are aware of the power of synergy. Therefore, the company will leave no stone unturned to collaborate with best of the players to provide added value to its customers.
- Innovations
- We believe innovations are fundamental and crucial for bringing in uniqueness and efficiency to a customer's business. we're driven by simple curiosity. Backed by this driving force, we continually identify and implement time tested innovative ideas into the customer’s network in the form of product features, or services, or add-ons.
- Level 1 Support
- BE/B.Tech/B.Sc/BCA or equivalent
- CCNA Sec. or Equivalent
- Overall 2-4 years experience in network security with at least 1 year in managing Proxy / WAF / NDLP solutions
- Proficiency with management of Proxy / WAF / NDLP
- Experience in working with Windows, Linux, Unix environment
- Incident, problem, service request management & configuration management of Proxy / WAF / NDLP solutions
- Day to Day BAU configuration changes
- Proactively utilize network monitoring tools to isolate events before service degradation occurs
- Supporting incident monitoring and incident analysis/response initiatives
- Coordinating with users to ensure timely and satisfactory resolution for any trouble tickets
Conducting daily performance checks on devices, periodic audits and compliance
- Performing immediate troubleshooting as the situation dictates for any and all network outages as reported by users, sensors, and/or operational personnel
- Implement, and maintain network security policy, standards, and procedures
- Deploying and maintaining access and security policies for Proxy/WAF/NDLP solutions
- Maintaining service levels as well as oversight of the day to day configuration, administration and monitoring of the network security infrastructure in a 24/7
- Co-ordination with OEM's for TAC support, RMA, replacement & reconfiguration of faulty devices/appliances
- Device configuration back-up as per the agreed schedule

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