Bpo - Domestic Caller

3 weeks ago

Dharampeth Nagpur Maharashtra, India UniSoft Technologies Full time

**Job Title: Domestic Caller - BPO**

**Location**: Dharampeth, Nagpur

**Company**: Unisoft Technologies

**Position Overview**:
We are seeking dynamic and enthusiastic individuals to join our team as Domestic Callers in our BPO department. As a Domestic Caller, you will be responsible for handling inbound and outbound calls from customers within Nagpur District, providing assistance, resolving inquiries, and delivering an outstanding customer experience. This position offers an excellent opportunity for individuals who are passionate about customer service and enjoy interacting with people.

**Key Responsibilities**:

- **Inbound and Outbound Calls**:

- Handle incoming calls from customers regarding inquiries, complaints, or product/service-related issues.
- Make outbound calls to follow up on customer inquiries, confirm appointments, or conduct surveys as required.
- Provide accurate and timely information to customers, addressing their concerns and resolving issues to their satisfaction.
- **Customer Assistance**:

- Assist customers in troubleshooting technical issues, navigating websites, or using products/services effectively.
- Educate customers about product features, promotions, and offers to drive sales and enhance customer satisfaction.
- Ensure a positive customer experience by demonstrating empathy, patience, and professionalism in every interaction.
- **Data Entry and Documentation**:

- Maintain accurate records of customer interactions and transactions in the CRM system.
- Update customer information, including contact details and service requests, to ensure data integrity.
- Prepare reports summarizing call volume, issues raised, and resolutions provided for management review.
- **Quality Assurance**:

- Adhere to established quality standards and call center procedures to meet performance metrics and service level agreements.
- Participate in quality monitoring and coaching sessions to continuously improve call handling skills and customer satisfaction ratings.
- **Team Collaboration**:

- Collaborate with team members and supervisors to share knowledge, best practices, and strategies for delivering exceptional customer service.
- Work together to achieve team targets and goals, contributing to a positive and supportive work environment.

**Qualifications**:

- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Previous experience in a customer service or call center environment preferred but not required.
- Excellent verbal communication skills in [mention required language(s)] with a clear and articulate speaking voice.
- Strong active listening skills and the ability to understand and empathize with customer needs.
- Basic computer proficiency and familiarity with CRM software and call center technology.
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
- Flexibility to work in rotating shifts, including evenings, weekends, and holidays.

**Benefits**:

- Competitive salary with performance-based incentives.
- Comprehensive training program to develop customer service and communication skills.
- Opportunities for career advancement and professional growth within the company.

**Job Types**: Full-time, Fresher

Pay: ₹8,000.00 - ₹10,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9272135882

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