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C12

5 months ago

Mumbai, India Citi Full time

**Job Purpose**:
The main purpose of the Trade Service Professional’s (TSP) role is to provide a tailored top quality service to Citi’s India clients supporting the expansion of the Trade business across the Financial Institutions and Corporate portfolios. This role is mainly responsible to manage a team of TSPs and their clients effectively.

**Key Responsibilities**:

- Support the Unit Head for migration of TSPs from Third Party organization to CSIL.
- Provide leadership to a team of TSPs
- Accountable for the performance and deliverables of the said cluster of TSPs
- Accountable for ensuring that the unit comply with the Citibank Risks & Control policies and processes
- Manage daily activities of the team including work allocations, reviewing performance of the TSPs and ensure efficiencies.
- Serve as a primary point of escalation for internal and external clients
- Create and monitor appropriate metrics for tracking the team’s performance
- Work in partnership with TTS Implementations, Sales, Product and Technical Partners for New Client on-boarding
- Work with product and sales teams to address and resolve customer issues efficiently
- Develop and review metrics, and monitor mechanisms to fully gauge the health of managed clients across our Corporate and FI portfolios.
- Place a high emphasis on controls
- Ensure Quarterly Client Service Reviews for Trade services with focus on individual client scorecards.
- Ensure and monitor the right focus is placed on reducing repeat discrepancies provided in client documentation by educating the client, providing analytics to clients to demonstrate the benefits of STP.
- Manage day to day senior client contact and handling of client issues with proactive follow up with the respective Operations; Sales; Product Management teams.
- Work with product and sales teams to address and resolve customer issues efficiently.
- **Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Cash Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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