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Training Content Creator
4 months ago
Position Responsibilities
Design and develop course content, including but not limited to ILT modules, video scripts, elearning modules, collaterals, refresher course and training evaluations
Author in-depth training material after shadowing each of our teams from Front of House to Back of House to understand their SOPs
Collaborate with operation team members, current trainers and FoH and BoH staff to create to identify skill gaps and areas of improvement
Be able to rapidly design, develop and publish engaging refreshers and classroom training as needed with continuous improvement of the course content.
Adapt instructional materials created for one format to another format (usually from face-to-face observations and meetings to eLearning and virtual).
Upload, test and maintain content to an LMS.
Potentially coach and mentor less experienced staff
Identify and measure key metrics to track training effectiveness, business impact and ROI of training programs.
Create engaging training evaluation exercises to evaluate training effectiveness and successful knowledge transfer
Engage in supporting process improvement
Core Qualifications
BA or BS degree in a relevant field such as instructional technology, educational technology, training and development, etc.
Atleast 5 years of experience creating content in different formats
You do not need any experience in the F and B industry, but definitely need the motivation to shadow all of our teams for two weeks to create their SOPs.
Proven work experience with career progression in the field of instructional design, including significant experience in designing and delivering training solutions
Solid project management skills, including planning work, managing details, keeping multiple tasks/projects on track, using time well, working with stakeholders, and doing whatever it takes to deliver reliable results.
Demonstrated experience designing and developing training materials in all modalities, including ILT, e-learning, and video.
A work sample demonstrating your experience and skill will be required as part of the hiring process.
Ability to assess training effectiveness and ROI to stakeholders and leaders.
Experience in detailed training reporting - tracking, measuring and reporting on training metrics
Strong written and oral communication skills to be able to proofread own work.
Critical thinking and decision making
