Client Coordinator

3 months ago

Indore Madhya Pradesh, India Skillgenic Full time

**Company Brief**

We are a small team of HR professionals with a 100+ client base across all major industries, including IT, Manufacturing, Hospitality, Education, logistics, etc. We have been in this business for more than 25 years, providing HR services including payroll, Audits, and Legal compliances.

Knowing these Aspects of HR will give an employee, knowledge to Excel in the HR Industry in the future as well.

**Job Title: Key Accounts Manager - Payroll Services**

**Location**: Indore

**Department**: Account Management
**Reports to**: Management

**Job Overview**:
The Key Accounts Manager for Payroll Services will be responsible for managing and growing relationships with our key clients. This role involves understanding clients' payroll needs, ensuring exceptional service delivery, and driving client satisfaction and retention.

**Key Responsibilities**:

- **Client Relationship Management**: Develop and maintain strong relationships with key clients to understand their payroll requirements and business objectives.
- **Service Delivery**: Oversee the implementation and management of payroll services, ensuring accuracy and compliance with relevant regulations.
- **Strategic Planning**: Collaborate with clients to develop tailored payroll solutions that enhance their operations and drive efficiency.
- **Sales Growth**: Identify opportunities for upselling and cross-selling additional payroll services, driving revenue growth within key accounts.
- **Issue Resolution**: Act as the primary point of contact for client inquiries and concerns, ensuring timely resolution of any issues.
- **Reporting and Analysis**: Prepare regular reports on account performance, client feedback, and market trends to inform strategy and decision-making.
- **Collaboration**: Work closely with internal teams (e.g., finance, HR, product development) to ensure alignment and effective service delivery.

**Qualifications**:

- Master/Bachelor degree in Human resources
- 1+ years of experience in account management, sales, or client relations, preferably in HR and payroll services.
- Strong understanding of payroll processes, compliance, and regulations.
- Excellent communication, negotiation, and interpersonal skills.
- Proven ability to manage multiple accounts and projects simultaneously.
- Strong analytical skills and attention to detail.

Preferred Skills:

- Experience with payroll software and systems.
- Familiarity with HR practices and workforce management solutions.
- Proficiency in CRM software and Microsoft Office Suite.

What We Offer:

- Competitive salary and commission structure.
- Comprehensive benefits package.
- Opportunities for professional development and career growth.
- A dynamic and supportive work environment.

**Salary**: As per the market norms

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Application Question(s):

- How many years of experience do you have in either sales or client handling?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

Work Location: In person

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