Connectwise Automate

Company Description

**Company Profile**:
ProVal Technologies is a Orlando, based master managed services provider (MSP).

Our forte is managed services and we partner with some of the most successful and innovative IT Service providers to provide them with 24x7 network operations center (NOC) support, and remote infrastructure management across leading technology platforms.

The company is driven by our core values (reflected by our name), and provides an excellent learning platform and career path to its employees. A culture

driven by excellence in service delivery, continuous innovation, and employee recognition, makes ProVal a great place to call home for professionals. Come and become a part of this experience, to fast-track your way to success

**Job Description**:

- Support and maintain Organization’s globally distributed infrastructure
- Manage and monitor VMs running in a hybrid virtualization environment (Hyper-V, VMWare, Amazon EC2 and Azure)
- Implement and maintain a highly available and reliable provisioning and automation environment based on API, C#, and PowerShell as well as Kaseya/ CW Automate/ RMM technology
- Own the process for releasing builds into Dev, Test, Stage and Production
- Own the process for releasing upgrades/ updates to customers, including patches, maintenance releases, etc.
- Help implement policies around hardware and OS level upgrades
- Enhance and support our global infrastructure and Cloud software monitoring solutions
- Experience with supporting SQL/ My SQL Databases
- Effectively communicate and collaborate with R&D, Customer Success, Support and Operations teams
- Willing to work off-hours for weekly maintenance and on-call duties
- Develop and enhance service documentation
- Demonstrate ability to manage several concurrent projects involving multiple stakeholders executing in a matrix environment.
- Solid understanding of monitoring and troubleshooting
- Design and configure templates, triggers and alerts

**Qualifications**:

- Experience with server-side scripting automation
- Experience with Kaseya’s Products
- ConnectWise products (Automate, Manage, Control and other supported plugins)
- Windows Administration experience (Active Directory, IIS, Disk management, Windows Patching, Performance)
- Scripting in either PowerShell, bash, or python environments

Additional Information
- Shift Allowances
- Overtime Allowance
- Weekend support Allowance
- Comp Off
- Provident Fund
- Medical Insurance