Hospitality Trainer

3 weeks ago

Hyderabad Telangana, India The Platinum Business Hotels Full time

Create a culture that reflects our values of delivering “wow”, treating each other (no matter the job title or station) and ourselves with love and respect and being the best version of ourselves.
- Behave ethically and value the health and safety of our patients above all else.
- To have zero tolerance policy for treating anyone with disrespect, being unethical or in any way compromising the health and safety of our patients.
- To create an environment where people enjoy working, to create goals for them that inspire them to grow as people and better themselves both professionally and as human beings.
- To create an environment of happiness through which our team can deliver happiness.
- To create incentives and motivations for people to achieve such growth and achieve happiness.
- To create programs that reward loyalty and growth.
- To empower our team to support, love each other to make their work environment joyful.
- To create mechanisms of regular meaningful feedback, constructive criticism (daily, weekly).
- To create regular team building and self-esteem building exercises.
- To capture and acknowledge and reward moments where our team has wowed our guests and similarly to capture, acknowledge and improve upon moments where the opposite has happened and left our guests dissatisfied.
- To create a training program for each of our staff when they start and on an ongoing basis to support the above ideals and goals.
- To design and drive initiatives designed to educate staff about the emotional aspect of client service delivery.
- To collaborate with various department heads and identify specific training needs and expectations of individual staff members and provide support in whatever way required.
- To help design and deliver training content to ensure brand building and service standardization across all centers.
- To identify need for outsourced or outbound training sessions; identify and coordinate with agencies providing such sessions.
- To utilize the training budget and provide effective induction and orientation to all employees, if required.

NOTE: QSR / CAFE EXPERIENCE WOULD BE ADDED ADVANTAGE.

**Job Types**: Full-time, Permanent

**Salary**: ₹65,000.00 - ₹85,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Teaching: 5 years (preferred)

Work Location: In person

**Speak with the employer**

+91 9752553020

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