Back Office Executive

3 months ago


Delhi Delhi, India Adriyana Solutions Pvt Ltd Full time

ob Title: Backend Executive Department: Support Position: Full time

Experience: 3-5Years

House of Fitness Pvt. Ltd. - Master Franchise of Anytime Fitness, LLC. — The world’s largest 24-hour, co-ed fitness franchise—is seeking an individual to join our team as a Backend Executive. At House of Fitness Pvt. Ltd., we offer a fun, fast growing, inspirational culture. Look forward to work on Mondays

Job Description Responsibilities
- Handle customer complaints; provide appropriate solutions and alternatives within the time

limits. Follow up to ensure resolution.
- Keep records of customer interactions.
- Creation of reports on regular basis.
- Follow communication procedures, guidelines and policies.
- Provide accurate, valid and complete information by using the right methods/tools.
- Identify and assess customers’ needs to achieve satisfaction.
- Handling customer concerns and complaints in a timely manner.
- Assure satisfactory level of service is being provided to customers.
- Maintain a polite attitude towards customers when interacting on call.

**Requirements**:

- Prior experience in fitness industry would be an add on.
- Must be comfortable with answering multiple calls per day.
- Proficient with excel.
- Good interpersonal skills.
- Decent command on spoken English with fluency.
- Should have a go getter attitude.
- Strong phone contact handling skills and active listening.

Please note that this JD is an overview of the major responsibilities. However, the responsibilities shall include but are not limited to this. The compensation depends upon your performance during the interview.

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Master's (preferred)

**Experience**:

- total work: 5 years (preferred)

Ability to Commute:

- Delhi, Delhi (required)

Ability to Relocate:

- Delhi, Delhi: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8768282936


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