Esm (Splunk) Tool L3 Support

1 month ago


Bengaluru, India CGI Full time

Minimum 7-12 years of experience in service management or infrastructure management
- 6+ years working experience on Splunk
- Responsible for resolving all technical incidents escalated by the L-2 team
- Working experience supporting and implementing Splunk deployment management, search head clustering, and indexer clustering environments.
- Responsible for SLA compliance
- Working experience of Splunk dashboard creation with HTML, Javascript, and Python to support custom user interactions and visualizations.
- Analyze and correlate complex data sets to detect abnormal conditions and develop custom searches with Splunk query language.
- Should have carried out formal knowledge management initiatives to upskill the team
- Experience in Project Transition and transformation
- Ability to work effectively in diverse; virtual and multi-cultural environments
- Good knowledge of business continuity planning and disaster recovery practices
- Flexible to work on shifts

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
Your future duties and responsibilities

**Job Title**: ESM (Splunk) Tool L3 Support

**Position**: SSE

**Experience**: 7 to 12 yrs

**Category**: Infra Hiring

**Main location**: Bangalore

**Position ID**: J0623-0342

**Employment Type**: Full-time
Required qualifications to be successful in this role

**Qualification**: Bachelor's degree in Computer Science or related field

**Good-to-Have Skills**:
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.



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