Tele Caller Executive

2 months ago

Indore, India Club Cocktail Full time

Job Description: Telecaller

Position Overview:
We are seeking a motivated and enthusiastic Telecaller to join our dynamic team. As a Telecaller, you will be responsible for making outbound calls to potential customers, generating leads, and providing information about our products or services. Your goal will be to engage customers, build rapport, and ultimately secure sales or appointments. Excellent communication skills, a persuasive demeanor, and a customer-centric approach are essential for success in this role.

**Responsibilities**:
1. Make outbound calls to potential customers from provided leads or databases.

2. Introduce and promote products or services to prospective clients, highlighting their features and benefits.

3. Engage in conversation with customers to understand their needs, answer their queries, and address any concerns.

4. Provide accurate and up-to-date information about products or services to customers.

5. Meet or exceed individual and team sales targets and key performance indicators (KPIs).

6. Effectively handle objections and rejections, employing persuasive techniques to convert potential customers into leads or sales.

7. Maintain detailed and accurate records of customer interactions, including sales or appointment outcomes, in the CRM system.

8. Follow up with potential customers who have expressed interest but not yet made a decision.

9. Collaborate with the sales team to identify opportunities, share customer feedback, and improve sales strategies.

10. Stay updated on product knowledge, market trends, and industry developments to effectively communicate and upsell to customers.

11. Adhere to company policies, procedures, and guidelines in all customer interactions.

**Requirements**:
1. High school diploma or equivalent; further education or relevant certifications are a plus.

2. Proven experience as a telecaller or in a similar sales or customer service role is preferred.

3. Excellent verbal communication and interpersonal skills.

4. Ability to engage and build rapport with customers over the phone.

5. Strong persuasive and negotiation skills to overcome objections and close sales.

6. Ability to work in a target-driven environment, meeting or exceeding sales goals.

7. Proficient in using CRM systems or sales tracking software.

8. Basic computer literacy and familiarity with MS Office or Google Suite.

9. Excellent time management and organizational skills.

10. Ability to work independently while also being a team player.

11. Flexibility to adapt to changing business needs or shifts in customer preferences.

12. Fluency in multiple languages may be an advantage.

Join our team and contribute to our sales success As a Telecaller, you will play a crucial role in attracting new customers, promoting our products or services, and driving revenue growth. Your ability to connect with customers, deliver compelling sales pitches, and achieve targets will be key to your professional growth and our organization's success.

**Salary**: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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