Gsa - F & B Service

**Prime Function**:
Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.

Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.

Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

**Key Responsibilities**:
Provide effective support to the team to enable them to provide effective and efficient services.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Identify optimal, cost effective use of the resources and educate the team on the same.

Ensure quality and appropriateness of customer service provided.

To maintain Front Office log book and shift reports.

Respond to inquiries and resolve problems in an effective manner.

Ensure all guests receive a swift, smooth, professional and friendly check in and check out

Ensure quality in all aspects of the job.

Maintain record of all banquet and any other functions in the hotel.

Liaise with other departments for the resolution of day-to-day administrative and operational issues.

Carry out other duties which naturally fall within the reasonable expectations of the post.

Adhere to the Procedures & Standards Manual.

**Salary**: ₹12,000.00 - ₹15,000.00 per month

Ability to commute/relocate:

- Pollachi, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: One location

**Speak with the employer**
+91 9489046013
Application Deadline: 10/06/2023