Customer Support

2 weeks ago

Bengaluru, India Square Business Services Pvt Ltd Full time

**Job description**

We are Hiring 350 Quality Control Analysts for our Bengaluru Centre.

**Role & responsibilities**

1. Quality Assurance: Ensure the accuracy and completeness of processed transactions and claims, minimizing errors and discrepancies.

2. Monitor: Check the quality of transactions done by the automated AI systems

3. Verification and Validation: Review and validate the authenticity of documents and information provided for each transaction or claim.

4. Documentation: Maintain organized and up-to-date records of processed transactions and claims, ensuring that all relevant details are accurately recorded.

5. Compliance: Adhere to all company policies, industry regulations, and data security protocols while processing transactions and claims.

6. Client Communication: Interact with clients or customers to provide information, updates, and assistance regarding their transactions or claims when required.

7. Transactions/Claim Processing: Process a variety of transactions and claims, adhering to established guidelines, standard operating procedures (SOPs), and compliance requirements.

8. Data Entry: Accurately enter and verify data related to transactions and claims in the designated systems or databases.

9. Issue Resolution: Address and resolve any inquiries, issues, or discrepancies related to transactions or claims promptly and professionally.

10. Performance Metrics: Meet or exceed performance targets and key performance indicators (KPIs) set by the organization, including processing time, accuracy, and productivity.

11. Process Improvement: Proactively identify opportunities for process improvement and share suggestions with the team or supervisors to enhance overall efficiency.

1. Graduation in B-Pharmacy or M-Pharmacy or D-Pharmacy is Must

2. Freshers can apply.

3. Should have good typing skills.

3. Should be a team player.

4. Willing to work in challenging environment.

5. Career oriented

**Other Details**

1. Shift Timings: Rotational

2. Rotational Week-off

3. Only 2 Rounds of Interview

**Salary**

1. **2.3LPA - 3LPA**

**Perks and benefits**

1. Night Shift allowance

2. Provident Fund (PF)

3. Employee State Insurance (ESI)

**Work Location**

Square Business Services, #46/4, 1st Floor, Novel Tech Park, Kudlu Gate, Garvebhavipalya, Bengaluru.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you graduated in B.Pharmacy, M.Pharmacy And D.Pharmacy

**Education**:

- Bachelor's (required)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9121243508

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