Associate

6 months ago


Chennai Tamil Nadu, India HCL Technologies Full time

**Associate**:

- Chennai
- 2.5-5 Years
- INDIA

**Job Description (Posting).**
- Division/Department DWP HDU
- Location List PRF #
- Job Title HELPDESK SHIFT LEAD
- Reports to No of position Shift Lead
-:

- Stream : SERVICE DESK Type of position: Service Desk - L2 Agent\\ Shift Lead
- Title Specialist
- Level of SD Admin N/A
- General Description
- Responsibilities:

- Route problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Administer and provide User account provisioning.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.- support teams and follow up until closure.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
- and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
- Perform user account management activities
- Escalate complex problem to appropriate support specialists
- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
- presentation graphics, database management systems, electronic mail, and communications)
- Troubleshoot client software and basic network connectivity problems
- Identify, evaluate and prioritize customer problems and complaints
- May train users and operators on a limited basis and/or may write training procedures
- Participate in on-going training and departmental development
- Routine maintenance updates with other IT staff and business units
- Provide all required documentation including standards, configurations and diagrams
- Provide knowledge transfer of EUC operations
- Provide technical expertise to the help desk team
- Act as technical liaison between help desk and IM support groups
- Maintain technical skill continuity and consistency of help desk staff
- Ensure continuous improvement of services provided by the help desk
- Provide telephone support to customer end users
- Provide Problem Management System support activities
- Work with Application and Infrastructure Development teams to ensure a smooth transition of new hardware and s/w into support by the HD
- Includes preparation of help desk staff to support new technology
- Maintain skills inventory of help desk analysts and Work Request Co-ordinators:

- Evaluate technical skills
- Develop and maintain Training Plan
- Liaison between help desk and other groups on technical support issues:

- Proactively work with other groups on normal process support issues
- Reactively work with other groups to gather technical information in the case of outages, reduced services, emergencies or
- other exceptions from the normal process
- Update, organise,create an easy electronic access to all help desk documentation, including manuals,scripts,processes,process flow charts,
- Notification Escalation l

**Qualification**
- B-Tech

**No. of Positions**
- 1

**Skill (Primary)**
- DWP-USS-SERVICE DESK

**Auto req ID**
- 1389054BR



  • Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    A **customer support associate's** job role is to provide customer service, manage customer concerns, and build positive customer relationships: - Prepare for customer inquiries: Study products, services, and customer service processes Customer support associates should have strong interpersonal skills, be able to work independently and as part of a team,...


  • Ambattur, Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    A customer service associate's job description includes: - Responding to customer inquiries: Answering customer questions, understanding their concerns, and resolving issues - Providing technical support: Troubleshooting product and service issues - Maintaining customer relationships: Keeping customers satisfied and managing their concerns - Recording...

  • Office Assistant

    6 months ago


    Coimbatore, Tamil Nadu, India Chandru associate Full time

    LPG Gas Inspection Officer | Coimbatore | CHANDRU ASSOCIATE அனுபவம் வாய்ந்த/இல்லாத நபர் கோயம்புத்தூர் பகுதியிலுள்ள நிறுவனத்திற்கு LPG Gas Inspection Officer வேலைக்கு அனுபவம்...

  • Insurance Advisor

    1 month ago


    Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    An insurance advisor in an agency channel role typically has the following responsibilities: - **Provide insurance advice**: Help clients find the best insurance policies for their needs - **Analyze policy details**: Process policy adjustments and renewals - **Help with claims**: Assist clients with insurance claims and ensure they are satisfied with their...

  • Tele Caller Executive

    6 months ago


    Peelamedu, Coimbatore, Tamil Nadu, India Chandru associate Full time

    Customer Care & Service Development Associate Function: Filed Work / Inspection Officer Salary : 8000 TO 12000 Direct Field Visit & Welcome Customer & Increase Appoinments Selected the Area Approach the Customer on Time Visit Customer Place **Job Types**: Full-time, Part-time, Permanent, Fresher, Internship, Temporary, Freelance, Volunteer Contract...

  • Backend Officer

    6 months ago


    Pallavaram, Chennai, Tamil Nadu, India Vee Gee Associate Full time

    Job Opportunity: Backend Officer **Company**: Vee Gee - Bank Loan Verification (Fraud Control Unit) Agency **Location**: Pallavaram, Chennai, Tamil Nadu **About Us**: Vee Gee is a prominent bank loan verification and fraud control unit agency operating in Tamil Nadu and Kerala. We are committed to ensuring the integrity and accuracy of loan verifications...

  • Tele Calling Executive

    6 months ago


    Peelamedu, Coimbatore, Tamil Nadu, India Chandru associate Full time

    HI I WANT TO URGENT HIRING FOR TELECALLER AGE; 20 - 25 SALARY; 8000 - 12000 PART TIME AND FULL TIME JOB IN OFFICE WORK ONLY, QUALIFICATION; 12TH TO ANY DEGREE JOB ACTIVE AND GOOD COMMUNICATION SKILLS. HANDLE CLIENT INQUIRIES AND ENSURE EXCELLENT COUSTOMER SERVICE. SELECTED CANDIDATES WILL BE WORKING AS AN ASSOCIATE DOING FIELD SALES AND VERIFIED IN THEIR...

  • Process Associate

    3 months ago


    Chennai, Tamil Nadu, India Prodapt Full time

    **Overview**: **Job Role**: Customer support Associates **Responsibilities**: **Job Role**: Customer support Associates **Requirements**: **Job Role**: Customer support Associates

  • Field Executive

    6 months ago


    Peelamedu, Coimbatore, Tamil Nadu, India Chandru associate Full time

    INTERVIEW INVITATION JOB ROLE ; LPG GAS MANDATORY INSPECTION OFFICERS, COUSTOMER DOOR STEP VISITING AND SURVEY FIELD WORK, (22500K + PERFORMING BONUS ) Hi DEAR, We would like to invite you to an in-person interview with [ CHANDRASEKAR ] at our office located at ADDRESS ; PILLER - 109, 143, 3RD FLOOR, HOPES COLLEGE BUS STOP, AVINASH ROAD, COIMBATORE,...

  • Associate

    2 weeks ago


    Chennai, Tamil Nadu, India PRODAPT SOLUTIONS PVT LTD Full time

    We are seeking a skilled Marketing Associate to join our team and contribute to the planning and execution of our marketing and advertising initiatives. As a Marketing Associate, you will play a crucial role in understanding the complete marketing mix and utilizing market research and consumer behavior analysis to drive effective strategies. Proficiency in...


  • Chennai, India MoSahay Associate Full time

    **Job Types**: Full-time, Fresher **Salary**: Up to ₹16,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Rotational shift **Education**: - Bachelor's (required) **Language**: - English (required) - Hindi (required) Ability to Commute: - Chennai, Tamil Nadu (required) Ability to Relocate: - Chennai, Tamil Nadu: Relocate...


  • Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time

    Bachelors degree Ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes. Should be self-motivated and a good team player. Good at problem solving, data analysis and troubleshooting issues related to content quality. Good interpersonal skills to manage ongoing relationships with software team and...

  • Associate

    6 months ago


    Chennai, Tamil Nadu, India HCL Technologies Full time

    **Associate**: - Chennai - 7-12 Years - INDIA **Job Family** - Technical (Architecture) **Job Description (Posting).** **Qualification** - B-Tech **No. of Positions** - 1 **Skill (Primary)** - Technical Skills (APPS)-Architecture-Design Patterns **Auto req ID** - 1371834BR

  • Associate-healthcare

    2 months ago


    Chennai, Tamil Nadu, India 247 HealthMedPro Full time

    Join our team and be a part of delivering Sustainable and High Quality HealthCare. We are looking for Associate-HealthCare to join our Operations Team. Your Job will be responsible for working on tasks associated to US healthcare RCM. **Skills Required**: Basic understanding of Medical Terminologies, Anatomy and Physiology. **Graduation**:B.Sc Nursing,...

  • Marketing Associate

    2 weeks ago


    Chennai, Tamil Nadu, India QASSURE TECHNOLOGIES INDIA PRIVATE LIMITED Full time

    Marketing associates are responsible for managing the daily administrative tasks of a marketing department. They support the senior marketing staff to ensure the department runs smoothly. Typical duties include conducting market research to identify new revenue opportunities, analyzing consumer behavior, and building solid marketing campaigns. They may also...

  • Associate-healthcare

    2 months ago


    Chennai, Tamil Nadu, India 247 HealthMedPro Full time

    Join our team and be a part of delivering Sustainable and High Quality HealthCare. We are looking for Associate-HealthCare to join our Operations Team. Your Job will be responsible for working on tasks associated to US healthcare RCM. **Skills Required**: Basic understanding of Medical Terminologies, Anatomy and Physiology. **Graduation**:B.Sc Nursing,...

  • Associate-healthcare

    4 weeks ago


    Chennai, Tamil Nadu, India 247 HealthMedPro Full time

    Join our team and be a part of delivering Sustainable and High Quality HealthCare. We are looking for Associate-HealthCare to join our Operations Team. Your Job will be responsible for working on tasks associated to US healthcare RCM. **Skills Required**: Basic understanding of Medical Terminologies, Anatomy and Physiology. **Graduation**:B.Sc Nursing,...

  • Retailsales Associates

    6 months ago


    Chennai, Tamil Nadu, India INOX Leisure Limited Full time

    Leading Multiplex Chain in India is looking Retail Sales Associates for its units locates in Chennai We are hiring in following departments: - Retail Sales Associates - Duty Officer - Duty Manager - Commis (Cook) - Electricians (Technicians) **PVR INOX Limited,** **5th Floor,** **Mamatha Complex**, **Whites Road, (Near Satyam Theater...

  • Associate

    6 days ago


    Chennai, Tamil Nadu, India Cognizant Full time

    **Job Summary** **Responsibilities** - Oversee the administration and maintenance of SAP systems on Azure to ensure optimal performance and reliability. - Provide technical support for SAP Technical Upgrades ensuring smooth transitions and mínimal downtime. - Manage SAP S/4HANA Administration tasks including system configuration monitoring and...


  • Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time

    Speak, write, and read fluently in English - Bachelor's degree The Primary responsibility of the role is to perform analysis, quality checks and edits on digital content for the eBook readers, to validate the accurate conversion to the digital format. The associate need to continuously adapt and learn new features on the Editors and improve on his/her...