Tele Caller Executive

7 months ago

Hisar, India Genuine Junction Full time

We are seeking a talented and customer-focused Tele Caller to join our laptop shop. The Tele Caller will play a crucial role in handling customer calls, providing support, and ensuring a positive customer experience. If you have excellent communication skills, a friendly demeanor, and a passion for helping customers, we want to hear from you.

**Responsibilities**:

- Handle inbound and outbound customer calls with professionalism, courtesy, and empathy.
- Provide product information, pricing details, and answer queries about laptops and related accessories.
- Assist customers in selecting the right laptop model based on their requirements and budget.
- Make proactive follow-up calls to potential customers and leads.
- Address customer complaints and resolve issues promptly and effectively, ensuring customer satisfaction.
- Escalate complex or unresolved complaints to the appropriate team members for further investigation and resolution.
- Maintain accurate and updated customer records in the CRM system.
- Upsell additional products, accessories, or services to customers when opportunities arise.
- Stay up to date with the latest laptop models, features, and industry trends.
- Collaborate with the sales team to achieve sales targets and contribute to the overall success of the shop.
- Provide feedback and suggestions for process improvements to enhance the customer experience.

**Requirements**:

- Excellent verbal and written communication skills in Hindi.
- Proven customer service experience, preferably in a similar role or in the technology/electronics industry.
- Ability to listen actively, understand customer needs, and provide appropriate solutions.
- Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers.
- Patience, empathy, and the ability to handle challenging customer situations with professionalism.
- Knowledge of laptops, mobile devices, and technology-related terminology is preferred.
- Strong multitasking and organizational skills to manage multiple calls and customer inquiries simultaneously.
- Flexibility to adapt to changing priorities and work in a fast-paced environment.
- A positive attitude, enthusiasm, and a commitment to delivering exceptional customer service.

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Internet reimbursement
- Leave encashment

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Hisar, Haryana: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- tele sales (required)
- Technical support (required)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 8307007879

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