Trainer

1 month ago


Mohali, India BLD outsourcing Services Pvt Ltd Full time

Responsibilities:

- Responsible for conducting end to end training programs
- Excellent written, oral and presentation skills, as well as be proficient in MS Office products (Word, Excel,Visio, PowerPoint)
- Deliver classroom and blended programs that add value to the learner and their business area
- Conduct refresher sessions to improve/maintain the CORE skills of the Customer Service CSRs on theoperations floor
- Preparing and designing Training Materials
- Generates training reports
- Train new Customer Service CSRs in the area of Customer Service Skills/ Process Knowledge/ProductKnowledge etc (CORE Training)
- Respond and resolve issues arising out of interactions with Operations
- Conduct timely meetings with different LOBs to ensure open communication and devise an action plan toaddress issues/ concerns raised. Floor support as per the process requirements
- Coordination with different LOBs in preparation for TNA- Feedback and session to conduct as per the requirement
- Login and take calls for 2 hours in a week. Throughput target as defined. BQM program to be performed as defined by Client or Company. Nesting Compliance.
- Skills & Qualification:

- Graduate In Any Discipline
- Minimum 1 Years Of Work Experience in Training
- Ability To Work Flexible Schedules And Shifts
- Excellent Communication And Presentation Skills
- Customer centric experience
- Demonstrated Mentoring And Coaching Skills
- Excellent written and verbal communication skills in English
- Organized and Methodical
- Target and deadline driven
- Willing to work in 24*7 shifts and 6 days a week

**Salary**: ₹15,668.67 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Experience**:

- total work: 1 year (required)

Ability to Commute:

- Mohali, Punjab (required)

Ability to Relocate:

- Mohali, Punjab: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9988090077

Expected Start Date: 21/02/2024


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