Customer Care Executive
5 months ago
Greetings from Synergy Resource Solutions, a leading HR Consultancy Firm.
Out Client a leading Baby Products Online E-commerce Trading company located at Ahmedabad requires:
**Position**: Customer care executive
**Qualification**: Any graduate
**Experience**: 2 years in Customer Service
**Salary**:20 - 25k monthly (Depend on your Interview & Experience)
**Job timing**: 9:30 AM to 06:30 PM / Saturday: 10:30 AM to 4 PM
**Gender**: Any
**Job Details**:
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analysing customer needs
- Manage of incoming/outgoing calls
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Assist with placement of orders, refunds, or exchanges
- Answer questions about warranties or terms of sale
- Suggest solutions when a product malfunction.
- Greet customers warmly and ascertain problem or reason for calling
- Other duties as assigned.
If interested, Please share your updated resume with details of your present salary, expectation & notice period.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer care: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 6353666790
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