Customer Service Professional

3 weeks ago


Bengaluru Karnataka, India Fortinet Full time

**Responsibilities**:

- Work and resolve Customer Service queries through phone, chat and web tickets by Fortinet policies
- Screen incoming Customer calls, assist with ticket creation, verify entitlement and route customers to the appropriate team within the Customer Service & Support organization
- After product replacement, follow up with customers in accordance with Fortinet policies to recover defective units
- Handle Premium RMA calls
- Delivery of consistent service and ensuring customer satisfaction levels are achieved as per targets
- Ability to understand CS and Tech Support processes from CSAT and Quality perspective
- Ensure that ticket quality is maintained consistently and score well in ticket audits every month
- Develop good and respected relationships with internal and external customers by providing accurate, courteous and efficient service & support.
- Work with other staff in the department to meet the performance targets for efficiency, cost-effectiveness, productivity and quality that are above the average in the industry.
- Be flexible to work with the CS Supervisor/Manager on higher priority task and weekly duty rosters.
- Flexible to work in APAC or EMEA shifts, from our Bangalore office.

**Job Skills Required**
- Fast learner, flexible, and able to prioritize
- Good analytical skills and comprehension
- People-oriented with the ability to interact effectively with customers
- Computer and network security experience is preferred
- Strong English skills, both written and verbal

**Educational Requirements**
- Graduate in any discipline



  • Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    CSA is required to take outbound calls related to seller requests, queries and complaints for giant e-commerce process. Pre - Requisites: 1. Must be an Indian Citizen and resident and should be 18-26 years of Age. 2. Must have excellent (Verbal) English communication skills and strong Hindi communication skills with no MTI. (Versant quality 3/4) 3. Should...


  • Bengaluru, Karnataka, India victaman service private limited Full time

    Provide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone It is a Full Time Customer Support / TeleCaller Pay: ₹18,000.00 - ₹21,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: -...


  • Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    Looking for Excellent communication. International Voice process. Background verification. Customer support. Benefits - Two way cab facility within the hiring boundary. Quarterly Bonus & Performance based incentives are available. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹250,000.00 - ₹320,000.00 per year **Benefits**: -...


  • Bengaluru, Karnataka, India Right Track Corporate service Full time

    Hi, Opening for voice Process Graduates/ Under graduates diploma Experience: Freshers and Experience **Salary**: 15000-20000 Languages: English + Kannada Work Location : Singasandra Interview Mode : F2F Interested can contact **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day...


  • Bengaluru, Karnataka, India Credvent Service Pvt Ltd Full time

    Contacting Potential clients, Providing details about the services, Providing guidance to the clients in credit score improvement. Pay: ₹16,000.00 - ₹22,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Higher Secondary(12th Pass) (required) **Language**: -...


  • Bengaluru, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    CSA- Customer Support Voice process - Outbound English and Hindi Mandatory Graduation Mandatory Day Shift - Rotational Shift Rotational off - 6 days Working Immediate Joiners A - Nos., 70, sringar, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bangalore, Karnataka 560068 Contact -8310863451 Mail **Job Types**: Full-time, Regular /...


  • Bengaluru, Karnataka, India Quess IT Staffing Full time

    **About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...


  • Bengaluru, Karnataka, India Esko Full time

    **Customer Service Executive** **Who We Are** ESKO is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. For each stakeholder in the process, Esko solutions enable them to deliver right-first-time packaging and marketing content. **WITHIN YOUR TEAM** The customer support team is...


  • Bengaluru, Karnataka, India VictaMan Services Private Limited Full time

    What you will do: - Maintaining a positive, empathetic, and professional attitude toward customers at all times - Actively listening to, promptly acknowledging and resolving customer inquiries and complaints - Keeping records of customer interactions, transactions, comments and complaints - Communicating and coordinating with colleagues as necessary -...


  • Bengaluru, Karnataka, India Delphicjobs Full time

    _We are currently searching for a dedicated and empathetic Voice Support Representative to join our team and provide exceptional customer service over the phone. In this role, you will be the first point of contact for our customers, handling their inquiries, resolving their issues, and ensuring their satisfaction with our products or services._ -...


  • Bengaluru, Karnataka, India R Squire Lifestyle Developers Full time

    **Responsibilities**: - _Handle customer inquiries promptly and professionally._ - _Maintain and update customer data._ - _Engage in telephonic conversations with customers to address their needs._ **Requirements**: - _Proficiency in Hindi and English._ - _Excellent communication and interpersonal skills._ - _Ability to handle stressful situations and...


  • Bengaluru, Karnataka, India DE MANDARIN SEVEN NATION RESTO CAFÉ Full time

    Responsibilities: Greet and welcome customers in a friendly and professional manner. Take customer orders, provide menu recommendations, and answer inquiries about food and beverages. Ensure timely and accurate delivery of orders to tables. Collaborate with kitchen staff to communicate special requests and dietary restrictions. Set and clear tables...


  • Bengaluru, India Underwriters Laboratories Inc. Full time

    : At UL, we know why we come to work.: Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society,...


  • Mundur, Bengaluru, Karnataka, India Aspire Infra Full time

    **Key Responsibilities**: - Respond promptly and professionally to inquiries, requests, and concerns, providing accurate information and assistance as needed. - Resolve customer issues and complaints in a timely and effective manner, escalating complex issues to appropriate departments when necessary. - Maintain a high level of professionalism and empathy...

  • Customer Service

    1 month ago


    Bengaluru, Karnataka, India Fortanix Full time

    Fortanix is a dynamic start-up solving some of the world’s most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle - at rest, in motion, and in use across any enterprise IT infrastructure - public cloud, on-premises, hybrid cloud, and...


  • Whitefield, Bengaluru, Karnataka, India ePropertyMall Full time

    Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build...


  • Bengaluru, Karnataka, India TE Connectivity Full time

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions. They take and process transactions via phone, internet, and correspondence from customers and respond to inquiries about TE’s products or services. They may promote and sell our...


  • Hulimavu, Bengaluru, Karnataka, India ESTILOCUS Full time

    Customer Service Executive/ Receptionist **Responsibilities**: - Greet and welcome customers and visitors in a courteous and professional manner - Answer incoming phone calls and respond to customer inquiries promptly - Schedule appointments and maintain a calendar of upcoming appointments and events - Assist with administrative tasks such as filing, data...

  • Customer Service

    4 weeks ago


    Bengaluru, Karnataka, India Straumann Group Full time

    **KEY RESPONSIBILITIES**: - Provide daily customer service support - Answers telephone promptly to handle customer queries and take product orders and provide written communications - Mail response to all stake holders within 24hours. - Undertake accurate entry of customer order data to SAP through Service provider / Finance - Provide accurate product...


  • Bengaluru, Karnataka, India TE Connectivity Full time

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...