Agm-cs Audit

2 weeks ago

Lucknow, India Vodafone Idea Full time

**Job Req ID**:
39572

**Location**:
Lucknow, IN

**Function**:
Other

**About**:
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Regulatory Compliance Executive

Job Level/ Designation

M2/AGM

Function / Department

CS/ Service Excellence

Location

Lucknow

Job Purpose

To ensure ground implementation/ adherence of all regulatory compliances as per defined SOP and guidelines received from Corporate/ Circle. Extend support to all CS business users in understanding compliance requirements. Conduct audits of regulatory processes as per defined guidelines and publish compliance reports.

Key Result Areas/ Accountabilities

Timely submission of regulatory reports and ensuring accuracy of reports through proper validation
Conduct corp mandated process audits within specified timeframes
Ensure timely closure of NC points and identify process improvement opportunities
Ensure compliance on all mandatory communications, CAG workshops, CAG appointments, and other adhoc regulatory requirement
Completion of M&B audit and timely closure of observations if any
Analyse & Monitor CS spends

Core Competencies, Knowledge, Experience

Strong knowledge of system & Processes
Good Analytical skills
Ability to work across teams

Must have technical / professional qualifications

Graduate/ Preferred MBA woth 5-7 years of Telecom experience in Customer service role

Basic Knowledge of Excel and Access

Key Performance Indicators

Compliance on QOS Parameters

Timely Completion of Audits and 100% NC closures

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership

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