Front Office Executive
1 month ago
** JOB PURPOSE**
Receptionist Executive will supervise the Front Desk Operation and will be responsible for smooth Check - in and Checkout of guests. The Reception Executive will also ensure that all Associates adhere to internal controls guidelines. He/ she will ensure that all standards related to policies and procedures are followed by the team of Front Desk Associates / Guest Service Associates.
- ** EXECUTIVE RESPONSIBILITIES & EMPOWERMENT**:
- On shift Front Desk Executive will be responsible for all Front Desk Operations.
- Responsible for following and ensuring the standard operating policies (Key to Success) and procedures are adhered to.
Front Desk Executive will provide guidance and supervision to Front Desk Associates Manager.
- ** KEY OPERATIONAL RESPONSIBILITIES**
**People Management**
- Supervises and guides Front Desk Associates to ensure that hotel’s policies and procedures are adhered to.
- Creates a positive and highly motivated working environment that promotes and develops teamwork.
- Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section. Conducts training of Guest Service Associates as per necessity.
**Guest Loyalty**
- Promptly and actively obtains feedback from guest.
- In all incidents, provides management and department heads with reports and takes action to avoid repetition of any incidents, accidents, theft and complaints.
- Ensures that all guests are all pre arrival preparations done for all VIP arrivals.
- Ensures and provides engaging arrival and departure experience to all guests.
- Ensures and enroll maximum guests to Le Club.
- Achieves guest delight through friendly and proficient services at the time of arrival / departure.
- Must have complete knowledge of membership levels of Le Club Accor program.
- Enable decision making at guest contact point to ensure guest loyalty.
**Operational Processes**:
- At the start of the each shift, Front Desk Executive must familiarize himself/herself with: Room Situation in the Hotel, Checks on status of room blocks and discrepancies, Front Desk follow ups on expected check ins and check outs, Reports from the end of the previous shift, Correspondence bearing the current shift, Events in the hotel.
- Ensure clear hand over between the shifts, highlights any cash discrepancy.
- Ensure that Front Desk associates takes departure time and secure mode of payment from all guests at the time to arrival.
- Ensure that check ins/ outs are efficient within required time frame and as per defined standards. Ensure all guest entering the hotel are welcomed.
- Ensure fond farewell is extended to all guests on departure.
- Handles relevant guest comments or complaints of the hotel guests and inform to the management.
- Ensure that all internal controls are in place.
- Encourage Up selling in the hotel.
- Ensure that Arrival & Departure register is updated as per local laws at all times. Also ensure that ‘C’ forms are made and send as per the local laws.
- Ensure and check all equipments in Front Office Department are in working condition.
**Administration**
- Ensure all grooming standards are in place and adhered to.
- Ensures all relevant reports are printed and signed off, filed or handed over to Morning Shift.
- Ensure that all rebates and paid‐outs are acknowledged by Duty Manager.
- Checks all guest registration cards for profile, mode of payment and departure time and given to Duty Manager for signature.
- Performs all other job assigned by the Management.
-
Front Office Executive
7 days ago
Delhi, India K.R MANGALAM WORLD SCHOOL Full timeRoles and Responsibilities of a Front Office Executive. Front office Executive is the first point of contact at the office and is responsible for delivering administrative support across the school. A Front Office Executive is responsible for introducing the parents, clients and guests to the higher management of the school. A Front Office Executive...
-
Front Office Executive
2 months ago
Delhi, Delhi, India JLL Full timeJLL supports the Whole You, personally and professionally. Front Office Executive The Lobby Manager is responsible for directing and administering the operational efforts of the Front office. This individual ensures that established policies and procedures are followed, oversees provision of a full range of services to visitors and employees, who are...
-
Front Office Executive
3 weeks ago
Delhi, India Arabtec construction private limited Full timeWe are looking for a pleasant, organized and friendly Front Office executive to join our team! As a Front Office executive you will be responsible for all receptionist and clerical duties at the front desk of our office. As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should...
-
Front Office Executive
1 month ago
Delhi, Delhi, India Cocentrus Full timeWe are Hiring for **Front Office Executive** for **Delhi** Location please find the job responsibility as below: **Job Profile**: Front Office Executive **Experience**: 6 Months to 2 years **Location** : Delhi **Salary** : 1.8 LPA **Key responsibilities and accountabilities**: - Assist in day-to-day administrative tasks and operational activities. -...
-
Front Office Executive
2 days ago
Delhi, India White Force Group Full timeHIRING FOR FRONT OFFICE EXECUTIVELocation - Gurgaon / BangaloreCTC - Upto 3 LPAExperience - 1+ year exp in FOEJob Brief:-We are looking for a Front office Executive to our reception area. You will act as the ‘face’ of ourcompany and ensure visitors r eceive a heartwarming welcome. You will also coordinate all front desk activities, including calls,...
-
Front Office Executive
24 hours ago
Delhi, Delhi, India Gian P Mathur & Associates Full time**Role Description** This is a full-time on-site role for a Front Office Executive at GPM Architects & Planners in New Delhi. The Front Office Executive will be responsible for handling receptionist duties, providing excellent customer service, and managing front office operations on a day-to-day basis. **Qualifications** - Interpersonal Skills,...
-
Front Office Executive
1 hour ago
Jhandewalan, Delhi, Delhi, India Alankit Group Full time**Roles and Responsibilities** Office management. Should be presentable. Route calls to specific people. Experience in handling **EPABX**. is must. Should be fluent in English & Hindi. Answer phones and operate a switchboard. Take care of day to day admin related activities. Proven experience as front desk representative. Perform basic bookkeeping, filing,...
-
Front office executive
20 hours ago
Delhi, India White Force Group Full timeHIRING FOR FRONT OFFICE EXECUTIVELocation - Gurgaon / BangaloreCTC - Upto 3 LPAExperience - 1+ year exp in FOEJob Brief:-We are looking for a Front office Executive to our reception area. You will act as the ‘face’ of ourcompany and ensure visitors r eceive a heartwarming welcome. You will also coordinate all front desk activities, including calls,...
-
Front Office Executive
7 months ago
Delhi, India Paradigm Consultancies Full timeWE ARE HIRING Job designation: - Front Office Executive: Resort Job location: - Nashik, Maharashtra **Salary**: - 15,000- 25,000 per month Food and accommodation provided **Experience**: - Total experience: - 5 years of relevant experience. - Minimum experience: - 1-2 years in a front office or customer service role. Education: - Diploma or...
-
Front Office Executive
7 months ago
Delhi, Delhi, India Greduate Full timeprofile-front office executive location-Naraina salary-14k to 17k contact via whatsapp-9051223123 roles and duties: A Front Office Executive typically handles a variety of administrative and customer service tasks, often serving as the first point of contact for visitors and clients. The specific duties can vary depending on the organization, but here...
-
Front Office Executive
7 months ago
Delhi, Delhi, India CHOCONOVA Full time**age :27 to 37** **experience : 5+ years** **Job Description for Sr. Front Desk Executive**: Coordinate with Studio Manager, Contact Center and Consultants to book consultations for the center. To make sure that all leads are getting converted into Studio Walk ins for face to face consultations; meet the allocated number of consultation target every...
-
Front Office Executive
7 months ago
Delhi, India Southern Travels Pvt Ltd Full time**Job description** - You have to manage all Front Office Operations and attend every customer with same importance and attention. - Executes all duties related of the Hotels front office operations, such as registration of guests during check-in, checking/verifying guests' particulars, updating of room status, departure calls/checks etc. - Cashiering duties...
-
Front Office Executive
2 weeks ago
Delhi, India Space Consultant Full timeDesignation : Front Desk Executive Probation period: 6 months Timings : 8:00 AM -6:30PM Salary : 18,000/- per month. (TDS of 10% will be deducted during probation) Location: Jangpura Extension,Delhi Job Summary: - Responsible for handling front office reception and administration duties, including greeting guests and offering them beverages, answering...
-
For Front Office Executive
2 weeks ago
Delhi, India Space Consultant Full timeWe have an immediate opening for an Front Office Executive company based in Lajpatnagar South Delhi. 1. Greet all Guests at all the time in a friendly and helpful manner, and attempt to learn and use Guest’s names at every opportunity. 2. In the case of Walk in the Guest should be comfortable with the ambience. 3. To use the up-selling techniques in...
-
Front Office Executive
7 months ago
Ghitorni, Delhi, Delhi, India Empower Pragati Vocational and Staffing Pvt ltd Full timeFront Office Executive **Job Description**: **Responsibilities**: - Greet and welcome guests as soon as they arrive at the office. - Direct visitors to the appropriate person and office. - Answer, screen, and forward incoming phone calls. - Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and...
-
Front Office Executive
2 months ago
Delhi, Delhi, India kskRecruiters Full timeProfile - Front Office Executive Location - Delhi, South Extension Experience - Min 3 Years in Front Office Working Days - Monday - Saturday Shift - Day Shift Salary - As per company standard **Responsibilities -** Responsible for handling internal and external calls and transferring them to the desired extension numbers. Handling EPBAX and...
-
Front Office Executive
2 weeks ago
Delhi, India cocentrus Full timeHiring for **Front office Executive **Profile for **East Delhi Patparganj** **Industrial Area** location.Please find the details as below: - **Job Profile** :Front office Executive **Experience** :2 yrs to 4 yrs **Salary Budget** :Up to 3.00 LPA **Location** :East Delhi Patparganj Industrial Area **Working Days** :Monday to...
-
Front Office Executive
24 hours ago
Delhi, India Pan Intellecom Ltd. Full time**Job Role and Summary** Accountable for managing reception and administration tasks at the front office, along with receiving and providing visitors a drink, answering calls, handling, sorting, and mailing requests. Also, plans executive meetings and travel. For the entire department, the Front Office Receptionist is the first point of connection,...
-
Front Office Executive
24 hours ago
Delhi, India Teamwork Arts Pvt Ltd Full timeImmediate Hiring for **Front office and Admin Executive** You should be a Graduate with good communication skills and English speaking skills with minimum 2 years of experience in Front office and admin Overall responsible for all Front office job and other administrative work assigned to him/her. Also responsible for Projects related communication,...
-
Front Office Executive
1 week ago
New Delhi, India Creative Group LLP Full time**Exp: 1-3 years (English is Must)** Looking for young and energetic female individuals as a FRONT DESK EXECUTIVE - CUM - ADMIN COORDINATOR in front office that can assist in documentation and daily workflow process. The individual must have good communication skills and pleasing personality. **Key skills: -** Receptionist, Front office or Front...