Hotel Receptionist

**Hotel Receptionist**

**Job Summary**: The Hotel Receptionist at Vimala Regency is responsible for delivering outstanding guest experiences by managing all front-desk activities with a high level of professionalism. This role includes guest check-ins and check-outs, handling inquiries, managing reservations, and ensuring smooth front office operations. This position reports directly to the Operations Manager. Prior hotel receptionist experience is required.

**Salary Range**: ₹15,000 - ₹20,000 per month

**Key Responsibilities**:
**Guest Services and Check-In/Check-Out**
- Warmly welcome guests upon arrival and handle efficient check-in and check-out procedures.
- Offer comprehensive information on hotel amenities, services, and nearby attractions.
- Ensure guest inquiries are handled promptly and professionally.

**Reservation Management**
- Handle booking inquiries and manage reservations through the hotel booking system.
- Verify and update reservation details accurately.

**Customer Service and Complaint Resolution**
- Address guest needs and resolve issues in a timely, courteous manner.
- Coordinate with other departments, including housekeeping and maintenance, to fulfill guest requests.

**Billing and Payments**
- Manage billing processes accurately, including cash handling, credit card payments, and billing inquiries.
- Provide detailed billing statements at check-out and resolve any discrepancies.

**Administrative Support**
- Maintain and update guest records, room statuses, and daily reports.
- Support the Operations Manager with administrative tasks as needed.

**Qualifications**:

- Diploma or Bachelor’s degree in Hospitality, Tourism, or a related field preferred.
- Prior experience as a hotel receptionist or similar role is required.
- Strong communication skills, customer service orientation, and attention to detail.
- Proficiency in MS Office; experience with hotel management software is an advantage.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Paid time off

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 3 years (preferred)

Work Location: In person