Commercial Loan Servicing Representative

1 week ago

Hyderabad, India Wells Fargo Full time

**About this role**:
Wells Fargo is seeking a Commercial Loan Servicing Representative...

**In this role, you will**:

- Monitor loan system and resolve customer issues, and process complex transactions online
- Perform moderately complex administrative, transactional, operational and customer support tasks
- Audit loan systems of record for customer billing
- Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal and external customers
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

**Required Qualifications, International**:

- Bachelor's degree with an emphasis in Business, Commerce, Real Estate or Finance
- Excellent verbal and written communication skills
- Is required to work in 1.30pm - 10.30pm shift.
- Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Should possess the skill to navigate through diverse sources and saving the required data into internal or shared electronic locations, synthesizing the information, and inputting it into templates.
- Good knowledge of MS Office and should be flexible to work on new assignments.
- Handling calls with LOB of the respective portfolios.
- Excellent interpersonal communication skills
- Strong attention to detail and accuracy
- Strong organizational and time management skills, ability to multitask and work in a deadline driven environment.
- Ability to work effectively in a team environment.
- Ability to effectively communicate with varying internal bank personnel, customers, consultants, and external counsel.
- Ability to successfully manage relationships and expectations with internal and external parties.

**Desired Qualifications**:

- Understanding of the Commercial Mortgage-Backed Securities (CMBS) industry, Pooling and Servicing Agreements and the roles and responsibilities of the Master Servicer and Special Servicer.
- Customer calling experience and ability to work with tight deadlines.

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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