Salesforce Administrator

2 weeks ago

Bengaluru Karnataka, India London Stock Exchange Group Full time

**Role Profile**
- In this role, you'll be joining our Corporate Technology within **Reliability Engineering & Enablement (REE), Corporate Technology (CT)** as a Engineer, Reliability Engineering. This team serves as a bridge between Corporate Technology and LSEG central engineering, operations and compliance teams with the key focus of enabling our CT DevOps teams to bring new software or new features to production as quickly as possible.

ARE do this by:

- Ensuring all central requirements and changes are supported via aligned ARE squads. Using our ARE squads, the team will either directly implement the technical change required or lead CT coordinated efforts where there are multiple capability dependencies.
- Ensuring correct tooling standards are being followed as well as automation of operational tasks.
- Supporting CT Compliance, Security Controls and Risk Management.
- Ensuring an acceptable level of IT operations performance and error risk in line with service level agreements (SLAs)
- Continuously review operating metrics and data to find opportunities to improve.

**Tech Profile/Required Skills**
- Salesforce Service Cloud Administrator / Developer
- Salesforce Experience Cloud Administrator / Developer
- Salesforce Einstein and Analytics
- Copado Administrator

**Preferred Skills and Experience**
- Hands-On experience of working 3+ years on Salesforce Service Cloud or Experience cloud administration or development.
- Handling incidents, change requests, service requests and driving TRT (Technical Recovery Team) calls.
- Strong problem solving skills on these platforms
- Minimum knowledge and understanding of financial markets are desirable.
- Ability to work independently and in a team environment.
- Ability to communicate optimally in English with all levels of staff, both orally and written.
- Ability to lead own work and multitask to meet tight deadlines without losing sight of priorities under minimum supervision.
- Highly motivated, self-directed individual with a positive & pro-active attitude to work.
- 01 Years of experience as Sales Cloud would be helpful.
- Point of escalation in event of a major incident.
- Customer and service focused, with determination to meet their needs and expectations.
- Be driven and committed to the goals and objectives of the team and organization.

**Education and Professional Skills**
- Professional qualification or equivalent.
- BS/MS degree in Computer Science, Software Engineering or STEM degree (Desirable)
- Solid English reading/writing capability required.
- Good communication & articulation skills.
- Curious about new technologies and tools, creative thinking and initiative taking.
- Relevant DevOps certifications will be beneficial.
- Agile related certifications preferable
- Deep technical understanding of development and systems / platform engineering
- Customer centricity
- Strategic ability to define technical direction in the portfolio of products including technical strategies and plans and execution plans.
- Strong customer and relationship management

**Detailed Responsibilities**
- Lead REE Team and coordinate the efforts with Capability Squads, chapters.
- Willingness to work in a 24/7 Environment.
- Ensure Incidents and Service requests are assigned to team in a timely fashion in your shift.
- Drive critical Incidents and Service request to resolution within the agreed SLA.
- Must harmonize with global teams in time zones spanning UK, US, APAC areas.
- Engage in and improve the whole lifecycle of services-from inception and design, through to deployment, operation, and refinement.
- Support service activities such as system design consulting, developing software platforms and frameworks, planning capacity and launch reviews.
- Maintain services by monitoring availability, latency, and overall system health.
- Scale systems sustainably through mechanisms like automation and evolve systems by recommending changes that improve reliability and velocity.
- Collaborate with Security and Infrastructure teams to ensure the patching are up to date.
- Participate in project related activities to meet operational needs.
- To ensure knowledge Articles of all supported systems is continually updated.
- To deliver a high level of customer service. To
- established Incident Management, Change and Problem Management procedures.
- Participate in process improvement efforts and team development activities.
- Managing customer relationships, expectations, and facilitates communication channels.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of **Integrity, Partnership **, **Excellence **and **Change **underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making

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