CRM
6 days ago
No. Key Accountabilities/Responsibilities
1. Customer Interaction and engagement for Onboarding, Collections, Registrations, Possessions, and Cross-sell of Company Products. Handling escalations and providing customer resolutions. Ensuring Constant
Meeting and communicating with assigned customers with 100% contact ability.
2. Booking forms Management - BF Tracking/BF / KYC / Payment Plan / Price sheet /Identify Payment
(RTGS/NEFT/CHQ/CRDS) / NFA Check and Approvals /Entry in ERP. Allotment Letters EOI Letters - Printing
and Handover to Front office, Sale Agreement Processing - AFS Printing and Handover to Front End for
Handover, Modifications and Funds Transfers - Only Re
- Allotments/ Cancellations / Payment Plan Change
3 ERP Management - Inventory / Payment Plan / Pricing Plan / Customization Activity and Transaction
Management - Entries Cheques / RTGS/NEFT/Card Payments / TDS - Entry by CRM and Verification by
Accounts. Receipts generation and Printing of all payments and handover to Front end for Stamping and
Despatch. Time linked Demands, Construction Linked Demands - Basis Clearance from Projects along with
Architect Certificate. Possession Demands -Basis Clearance from Projects along with OC. Reminders -R
- 1/R-2/ Pre cancellation / Final Cancellation
4 Processing Pre handover / TPR (Timely Payment Rebate)/ Subvention / Refunds - Monthly / Quarterly AR
(Assured Returns) / TPR Cheques in lieu of subvention plan. Post-Handover. Processing of Post-Handover
pay-outs to customers across all projects
5 Banking Support -TPA and PTM - Vetting and signing of Documents and handover to CRM Front office
Team. Bank NOC -Request to Finance / Tracking / Receipt / Kept on record /Share with Front End Team /
Banking RM - Rate Difference calculation and Raising Approval to Finance for Differential FT to lending
Bank in line with Booking Rate and Bank Stipulated Rate
6 Comfort / Construction / Parking Letters/ AR (Assured Returns) Covering - Issue of letters basis Approved
NFA and handover to Customer Experience Team
7 Registrations - AFS (Agreement For Sale) - Preparation of Document / Vetting / Signing and coordination
with Registration Agent; AFS Rectifications / AFS Covering Letters. RD (Registration Document after OC)
- Preparation of Document / Vetting / Signing and coordination with Registration Agent / RD Covering
Letters. Transfers - Transfers/ Name addition/ Deletion / Mutation -Change of ownership - Verification of
Documents and approvals as per SOP and incorporating the changes in ERP Accordingly.
8 Possessions Documentation - No Dues from Accounts for Payment Clearance -Preparation of Document /
Vetting / Signing and coordination with Front End Team and documenting the acceptance of possession
letter in customer file. Maintenance Agreements - Maintain the Inventory / Retain and documenting the
signed agreements received from CRM Front End Team
9 Brokerage Management - Broker Registration the ERP / invoice checking / Processing the Eligibility and
printing the documents /Follow up with Accounts / Payment to Brokers / Query / Relationship
Management with Brokers
10 Filing / Store Management / Despatch/ Scanning of Documents /Upload
- Filing the Customer documents in
order and maintain the record room with proper indexing and retrievability. Dispatch Register
Maintenance / Electronic upload of all scanned documents / Courier Bill Payments / Coordination with
Accounts
Experience & Educational Requirements
EDUCATIONAL QUALIFICATIONS:(Degree, training, or
certification required)
Any graduate/ post-graduate degree
(Customer Service training/ certification an added
advantage)
**RELEVANT EXPERIENCE**:
(no. of years of technical, functional, and/or leadership
experience or specific exposure required)
3 years of experience in the area of CRM with at
least 1 year of experience in the real estate
industry in CRM operations.
Schedule:
- Day shift
Ability to commute/relocate:
- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work (preferred)
**Speak with the employer**
+91 9014163119
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