Service Supervisor- Existing Installation

2 months ago

Pune, India Schneider Elevator Full time

**Location: Pune, Maharashtra, India**
**Job ID**: 67556

**We Elevate... You**:
Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.

Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.

Established in 1998, Schindler India is a wholly owned subsidiary of Schindler Holding Co. We supply elevators, escalators and mobility technology for all market segments: residential apartment blocks, business and shopping centers, high-rise towers as well as transport infrastructure such as metro stations and airport terminals. With sales growth double that of the industry, a rapidly burgeoning portfolio and expanding employee base each year, Schindler India is poised for a leadership position in India in the short term.

**Join us as a**

**Service Supervisor
- Existing Installation**:
**We Elevate... Your Responsibilities**:
The Service Supervisor - Existing Installations (EI), creates value through managing an area of Existing Installations within a Branch, managing all resources in line with the rules established by the Company, to meet the business targets for the Branch
- Optimize the branch staffing of service technicians, by planning the personnel needs including route organization, workloads and training
- Lead the EI Team to ensure customer and employee satisfaction, adding value to the business, quality of work and operational efficiency.
- Manage problem solving of sick units and monitor Mean Time Between Callbacks (MTBC) improvement.
- Execute and solve retrofits, Directive Letter to Field Information (DLFI) and nonconformities.
- Manage repairs from offer to order including the collection of bad debts.
- Manage the Modernization Transformation

**We Elevate... Your Best Self**:
**Expertise** Desired experience in similar industry (with preferred exposure to service and maintenance) for overall 10 years and preferably 3 years in E&E industry.
**Knowledge and Skills** Desired E&E product knowledge, safety procedures knowledge, organization and planning skills, people management skills, customer oriented behavior, Schindler Leadership Framework behaviors required.
**Education** **Bachelor’s degree in Technical, Mechanical, Electrical or Electronics Engineering. MBA (preferred)

**We Elevate... You**:
**Can You Elevate Us?**:
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

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