Spa Receptionist
2 weeks ago
**Greeting and Check-In**: Welcome clients as they arrive at the spa, provide a warm and friendly greeting, and assist them with the check-in process.
**Appointment Scheduling**: Manage appointment bookings, ensuring proper scheduling to avoid overlaps or gaps in the schedule. Coordinate with therapists and other staff to ensure appointments run smoothly.
**Customer Service**: Provide exceptional customer service by addressing clients' inquiries, concerns, and requests. Offer information about spa services, packages, and promotions.
**Payment Processing**: Handle payments for services, retail products, and gift certificates. Process transactions accurately and efficiently, and provide clients with receipts as needed.
**Cash Handling**: Manage cash and handle cash register operations, ensuring accuracy in transactions and maintaining the security of cash.
**Check-Out and Follow-Up**: Assist clients during the check-out process, ensuring they are satisfied with their experience. Collect feedback and encourage them to rebook future appointments.
**Retail Sales**: Promote and sell retail products, explaining their benefits and helping clients choose products that complement their spa experience.
**Maintaining Reception Area**: Keep the reception area clean, organized, and well-presented. Ensure that marketing materials, brochures, and promotional materials are available.
**Client Records**: Maintain accurate and confidential client records, including personal information, medical history, and treatment preferences.
**Upselling and Cross-Selling**: Identify opportunities to upsell or cross-sell additional services or packages to clients, enhancing their spa experience and increasing revenue.
**Conflict Resolution**: Address client concerns or issues with professionalism and empathy. If necessary, escalate unresolved matters to the appropriate manager.
**Coordination with Staff**: Communicate effectively with spa therapists, aestheticians, and other staff to ensure a seamless client experience and address any specific client needs.
**Health and Safety Compliance**: Adhere to health and safety regulations, including maintaining cleanliness, sanitization, and proper use of equipment and products.
**Administrative Tasks**: Assist with administrative duties, such as managing inventory, restocking supplies, and contributing to daily reporting.
**Multitasking**: Handle multiple tasks simultaneously, such as answering phones while assisting clients in person and managing appointments.
**Professional Appearance**: Maintain a neat and professional appearance, adhering to the spa's dress code and grooming standards.
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹16,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Microsoft Office: 1 year (required)
- Front desk - Receptionist: 1 year (required)
- total work: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 7416426479
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