Global Voice Professional

3 weeks ago

India BT Full time

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

**About this role**

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.

Ensure the timely implementation, testing and delivery of any ordered service on the Multiple product offerings on BT’s Global Managed Voice Platform, while meeting /exceeding the need of our distributors and ultimately, our end customers.

This is a key voice technical position within the Global Voice Configuration team. The team have the responsibility for the complex data-build, commissioning, solution design support and testing and customer integration for the Global Voice products within the BT Managed Voice portfolio.

Due to the nature of the work the role requires support of Customers and Distributors 24 x 5 x 365, so out of business hours are a normal requirement, depending on the time-zone of configuration support requested with few weekend support to ensure and satisfy customer demand on highest priority.

We are looking for a highly self-motivated individual who thrives on collaborating across matrixed teams and has a passion for to take on this exciting role

**You'll have the following responsibilities**
- Undertake statistical analysis of past Investments - Identify common themes, trends and early warning Indicators.
- Support process development to feed insights into live investment decisions
- Work with market unit sales, finance directorate to provide a definitive view of deals in the pipeline reliant on portfolio development/investments
- Own reporting automation & simplification, enabling self-service and data interrogation
- Support the development of a Portfolio Vision, aligned to Strategic themes and associated guardrails
- Monthly reporting to identifies trends, actions and outcome to different audiences
- Supporting the wider team on pulling together data and insights on capex spend
- Track spend and if deliverables are on track against business case asks
- Analysing spend data (actuals and forecast) with the relevant internal teams to drive for efficiencies and better forecasting data and ensure resources are optimal
- Acts as a key point of interface with Digital, CIO and Delivery to ensure alignment
- Own and drive lessons from the PIR to drive improvements in the process and delivery
- Identify and implement ways to improve the PIR process and visibility

**You'll have the following skills & experience**
- Will be adept at extracting key ‘signals’ and translating these into actionable intelligence for senior management.
- Confident at challenging, influencing, and negotiating with senior managers on a regular basis.
- Project management - able to balance numerous competing priorities, with impact at Line of Business level.
- Exceptional organisational skills. Able to lead others, think ahead and anticipate challenges before they happen
- High level of business acumen and excellent commercial experience - be able articulate risk assessment and impact
- Inspiring communicator - Able to craft and deliver compelling communications for all levels, both within and outside BT.
- Agile Frameworks: Demonstrated understanding of the principles, components and features of Agile frameworks, with a continuous learning approach to new concepts and best practices.
- Ability to understand financial data for analysis and challenge
- Will be adept at extracting key ‘signals’, and translating these into actionable intelligence for executive management.

Confident at challenging, influencing and negotiating at senior level on a regular basis.
- Experience of stakeholder management, and influencing skills at a senior level.
- Experience and understanding in product Lead to Cash (L2C) and Concept to Market (C2M) processes and their agile counterparts.
- Experience with and knowledge of agile methodologies

Experience with backlog management tools such as Jira/ Confluence

**About BT**

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90

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