Cec-subject Matter Expert-vrm-branch Banking-vrm

2 months ago

Thane, India Kotak Mahindra Full time

Job Role:
Manage the K-VRM desk. Ensure all request received are actioned within TAT.

Maintain & release K-VRM dashboard.

Manage the VRM inbound helpline, both mapped & unmapped customers.

Assist the team coach with OJT incase batch > 12 officers.

To take customer escalations on calls taken by new officers.

Ensure workstation and system IDs readiness.

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process

**Job Description**:
Graduate

Minimum 1.8 Yrs experience with Kotak’s contact center and excellent on product/process knowledge

Minimum Rating of P3 in the appraisal

Excellent communication skills - Verbal & Written

Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

Good listening skills and strong communication abilities.

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

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