Associate Iii

5 months ago

Bengaluru Karnataka, India UST Global Full time

3 - 5 Years- 1 Opening- Bangalore**Role description**:
Role Proficiency:
A Voice Associate Able to independently take customer support calls effectively and efficiently ;follow the SOPs to complete the process and endeavour to resolve the issue handle some escalated issues or escalate to a more knowledgeable person to resolve in alignment with SLAs and assists Lead I - BPM.rnA Data Associate should independently be able to effectively and efficiently process the transactions assigned in timely manner clarify complex transactions to others and ensure that quality of output and accuracy of information is maintained in alignment with SLAs and assists Lead I - BPM.

Outcomes:

- Independently achieves the following; guiding other process associates and assists Lead 1 - BPM
- Service Level Agreement (SLAs) specified by the client in terms of quality productivity and schedule should be managed to ensure 100% adherence.
- Data: Analyze information enter and verify data follow the SOP to ensure completion of the task. Voice: Customer calls responses and any updates or edits to workflow based on after call work should be performed as per directions.
- Address performance issues and improvement plans of team and self with supervisor.
- Expected to be proficient in the process and domain to ensure quality of transactions and guide the same to the process associates.
- Perform QA for production associates as an expert in the function and ensure completion within SLAs.
- Create reports on performance metrics for team to manage productivity.
- Understand the process and bring forward ideas and solutions to simplify and automate them to increase operational efficiency. Create automation solution and submit the same to Lead I for review.

Measures of Outcomes:

- 100% Adherence to quality standards
- Adherence to turnaround time for response and resolution
- Completion of all mandatory training requirements
- 100% adherence to process and standards
- 100% adherence to SLAs where applicable
- Number of issues fixed/tasks completed
- Number of non-compliance issues with respect to SOP
- Zero/No Client Escalations
- Number of high-quality RCA and QA output
- Daily/weekly performance reporting
- Mentors A1 and A2 resources on the processes

Outputs Expected:
Processing Data:

- Processing transactions assigned as per SOPs

Handling calls Voice:

- Handle customer support calls
resolve issues and complete after-call work

Production:

- Take calls (voice) or process complex transactions (data)

Issue Resolution:

- Address any problems with the supervisor/QA to ensure maximum productivity and efficiency.
- Identifies
analyses and solves the incidents/transactions.

Productivity:

- Proficient in the process
assisting other team members who are new to the process as well to ensure quick readiness of the team.
- Take steps to improve performance based on coaching.
- Production readiness of new joiners within agreed timeline by providing guidance Actively participate in the team's or organization wide initiatives
- Able to handle and manage higher complexity tasks.

Adherence:

- Be aware of any clients process or product updates and ensure 100% compliance towards the same.
- Adhere to release management process.
- Thorough understanding of organization and customer defined process. Consult with mentor when in doubt.
- Adherence to defined processes.
- Adhere to organization’ s policies and business conduct.

Reporting:

- Create reports on specific SLAs/performance measures/KPIs

Stakeholder Management:

- Guide the team in preparing status updates and keep management updated about the status.

Training:

- Attends one on one need-based domain/project/technical trainings as needed.
- On time completion of all mandatory training requirements of organization and customer.
- Provide on floor training and one to one mentorship for new joiners.

Escalation:

- Escalate problems to appropriate individuals/support team based on established guidelines and procedures.

Monitoring:

- Monitor progress of requests for support and ensures users and other interested parties are kept informed.

Manage knowledge:

- Consume project related documents
share point
libraries and client universities

Mentoring:

- Mentor and provide guidance to peers and junior associates.
- Assist new team members in understanding the customer environment.

Communication:

- Status update to the respective stakeholders and within the team

Collaboration:

- Collaborate with different towers of delivery for quick resolution (within SLA); document learning's for self-reference.
- Collaborate with other team members for timely resolution of errors.

Skill Examples:

- Customer Focus: Focus on providing a prompt and efficient service to customers goes out of the way to ensure that individual customer needs are met.
- Attention to detail to ensure SOPs are followed and mistakes are not knowingly made
- Team Work: Respect others and work well within the team.
- Communi

  • Research Associate-iii at The Department of

    4 weeks ago

    Manipal, Karnataka, India Manipal University Full time

    Establishing Technical Resource Centre under Centre for Evidence for Guidelines, Department of Health Research at the Department of Pharmacy Practice, Manipal College of Pharmaceutical Sciences (MCOPS), Manipal. **Position Eligibility and Job Description Remuneration** **Research** **Associate - III** **(Position: 1)** **Eligibility**: -...

  • Associate Iii-bpm

    5 days ago

    Bengaluru, Karnataka, India UST Global Full time

    3 - 5 Years- 1 Opening- Bangalore**Role description**: **Who we are**: At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 26,000 employees in 25 countries, we build for boundless...

  • Research Associate Iii

    5 months ago

    Bengaluru, Karnataka, India BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Research Associate Iii

    4 months ago

    Bengaluru, Karnataka, India BAXTER Full time

    **Vantive: A New Company Built On Our Legacy** Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • Ml Data Associate Iii, Aws Bedrock

    7 days ago

    Bengaluru, Karnataka, India ADCI - Karnataka Full time

    Intermediate knowledge and hands-on experience with MS Excel. - Strong written & spoken communication skills. - Strong attention to detail and the ability to successfully manage multiple competing priorities simultaneously. AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3)...

  • Ml Data Associate Iii, Aws Bedrock

    6 days ago

    Bengaluru, Karnataka, India ADCI - Karnataka Full time

    Intermediate knowledge and hands-on experience with MS Excel. - Strong written & spoken communication skills. - Strong attention to detail and the ability to successfully manage multiple competing priorities simultaneously AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3)...

  • Ml Data Associate Iii, Aws Bedrock

    4 days ago

    Bengaluru, Karnataka, India ADCI - Karnataka Full time

    Intermediate knowledge and hands-on experience with MS Excel. - Strong written & spoken communication skills. - Strong attention to detail and the ability to successfully manage multiple competing priorities simultaneously. AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3)...

  • Research Associate Iii

    4 months ago

    Bengaluru, Karnataka, India BAXTER Full time

    **Vantive: A New Company Built On Our Legacy** Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • Research Associate Iii

    5 months ago

    Bengaluru, Karnataka, India BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Research Associate Iii

    2 months ago

    Bengaluru, Karnataka, India BAXTER Full time

    **Vantive: A New Company Built On Our Legacy** Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • Financial Services Associate III

    1 week ago

    Bengaluru, Karnataka, India Conduent Business Services Full time

    **Conduent Business Services** seeks a skilled and detail-oriented Financial Services Associate III to join our team. As a key member of our accounting team, you will be responsible for performing tasks based on established procedures, utilizing data organizing and coordination skills to support the business, and requiring vocational training,...

  • Research Associate Iii

    4 months ago

    Bengaluru, Karnataka, India BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Associate Iii

    5 months ago

    Bengaluru, Karnataka, India UST Global Full time

    3 - 5 Years- 1 Opening- Bangalore**Role description**: **_Associate III - Procurement_** **_Purchase requisition Support_** **_Who we are:_** - At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with...

  • Research Associate Iii

    5 months ago

    Bengaluru, Karnataka, India BAXTER Full time

    **Vantive: A New Company Built On Our Legacy** Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • Research Professional III

    1 week ago

    Bengaluru, Karnataka, India Baxter Full time

    Visionary Role in Renal R&DBaxter is embarking on a revolutionary journey to separate its $5B Kidney Care segment into a standalone company, Vantive. This pivotal move will leverage our 70-year legacy in acute therapies and home and in-center dialysis to deliver world-class care. As a Research Associate III, you'll be part of a dynamic community driving...

  • Commi Iii

    5 months ago

    Bengaluru, India MoSahay Associate Full time

    As a Commi 3, you will be an essential part of our kitchen team, responsible for assisting in the preparation of high-quality dishes while maintaining a clean and organized work environment. Your role involves learning and honing basic culinary skills, following recipes, and contributing to the overall success of our kitchen operations. **Key...

  • Pricing Associate

    2 weeks ago

    Bengaluru, Karnataka, India Project Glamour Full time

    Bachelor's degree Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, hungry and passionate about e-commerce with a strong work ethic? If yes, this opportunity will appeal to you. We are looking for an eager learner, and team player as a Sales Associate for GlowRoad (a unit of...

  • Device Associate III, Hardware Compute Group

    3 weeks ago

    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time

    Job SummaryWe are seeking a highly skilled Device Associate III to join our Hardware Compute Group. As a key member of our team, you will be responsible for executing test case instructions, reporting discrepancies, and analyzing automated regressions.Key ResponsibilitiesExecute test cases prepared for testing Software buildsPerform test case execution and...

  • Data Scientist Iii

    5 months ago

    Bengaluru, Karnataka, India LexisNexis Full time

    Data Scientist III Would you like to be part of an engineering squad delivering innovative technical solutions? Do you enjoy being part of a team collaborating to deliver success? About our Team Join our team to help build state of the art research tools. Our Data Science teams focus on extracting key information such as entities mentioned, sentiment...

  • Professor / Associate Professor / Assistant

    5 months ago

    Bengaluru, Karnataka, India Shri Vile Parle Kelavani Mandal Full time

    **FOR THE POST OF PROFESSOR i. Essential: A Ph.D. Degree with First Class at Bachelor’s or Master’s Degree in Law and experience of ten years in teaching, research and / or industry at the level of Associate Professor or equivalent grade, excluding period spent on obtaining the research degree. **OR** 1. First Class Master’s Degree in Law. 2....