Pharmaceutical Operations Executive

4 months ago

Sama Vadodara Gujarat, India Minies E Retail LLP Full time

We have an urgent requirement in the QA department

**Job Timings**:
**UK Shift During daylight saving - 01:30 pm-10:30 pm**

**And 02:30 pm-11:30 pm in Winter.**

Domain Name: Pharmaceutical

Education: Bachelor of Pharmacy or Bachelor of Science (Chemistry) or Master of Pharmacy or Master of Science

Experience: Fresher
- Designation Level: Production Office Assistant

Job Description:

- Preparation of worksheet for specials obtained medicine including suspension, solution, cream, ointment, and packing down the tablets and capsules.
- Obtaining the order and entering into the system and creating invoices and handling the further process regarding the particular product by internal follow-up for the timely execution of the order
- Handling the logistics from creating the shipment and tracking the shipment and post shipment update.
- Solving customer queries and following up with them regarding orders.
- General administrative work
- To deal with admin staff either by telephone or electronically for order processing
- To promptly respond to, to handle and to resolve customer inquiries.
- To receive orders from customers.
- To perform customer verifications.
- To receive orders from customers.
- To direct requests and unresolved issues to the MD or the Sales Office Manager.
- To manage customers' accounts.
- To keep records of customer interactions and transactions.
- To record & respond inquiries and complaints.
- To record details of actions taken.
- To administer the ordering and invoicing process (both electronically and hardcopy).
- To communicate and coordinate with internal departments.
- To follow up on customer interactions.
- To provide timely feedback to the MD or the Sales Office Manager regarding performance.
- To adhere to all company policies, procedures, and business ethics codes.
- To maintain professional internal and external relationships that meet company core values.
- To be able to interact and to cooperate with all company employees.
- To proactively establish and maintain effective working team relationships with all support departments.

Salary as per company norms

**Key Skills**
- Pharmaceutical Operation Executive plays a critical role in providing an interface between customers and the client company.
- A clear and pleasant speaking voice and fluency in English is must.

**Good communications skills**
- Ability to listen and active problem-solving skills
- Good interpersonal skills

**Job Types**: Full-time, Permanent

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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