Customer Care Executive

2 weeks ago


Pune, India Jivika Healthcare Full time

**AVAILABLE POSITION**

**Call Centre Executive**

**Experience**: 1-3 Years

**Employment Type**: Full time, Permanent ( **Work From Office**)

**Location**: Baner, Pune

**Qualifying Criteria**:

- Strong communication skills in English, Hindi and Marathi.
- Worked as a customer care/support executive
- Immediate joiner
- Basic Proficiency with computers

**Key Responsibilities**:

- Answer incoming calls from customers
- Assist customers with requests for information, complaints, making appointments, and resolving issues
- Manage inbound and/or outbound calls
- Follow various communication scripts when speaking to a caller
- Handle customer engagement
- Identify customer needs, answer questions and solve problems.

**Jivika Healthcare**

Headquartered in Pune, Maharashtra, Jivika has a dedicated team operating from 5 states within India - Maharashtra,

Tamil Nadu, Karnataka, Jharkhand, and Meghalaya. Social Impact Driven Enterprise - Jivika introduced its 1st service

innovation VaccineOnWheels in 2019 - India’s 1st Doctor based Mobile Vaccination Clinic.

**Transforming India’s Healthcare Ecosystem**

Our Founder - Jignesh Patel a vision is to take healthcare services near the community by building an affordable, equitable,

and quality mobile healthcare ecosystem for the under served within urban and rural India. Our mission is to serve 25 million

by 2025. Jivika’s strong roots today have expanded its branches to

1. CancerCareAtHome: To provide Cancer care at home

2. MedicalCareOnWheels: To provide primary care to remote villages in partnership withGovernment

through a doctor-based mobile medical unit

3. VaccineOnWheels: To provide additional vaccines not covered by the government at a subsidized rate to bottom
- of-the-pyramid

**One of the fastest growing Healthcare Startup**

In April 2019, Jivika started with a single employee as our founder being 1st employee with rented premises in Thergaon,

Pune. Now we are standing tall with owned Head Office at Baner Pune and multiple offices in different cities. Our company

has started hiring employees from premium B-Schools like IIMs and premium Engineering schools like IITs. While working

towards our mission of 25 million by 2025, we are proud to serve 2.5+ million by March 2021.

Pay: ₹15,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer care: 1 year (required)

**Language**:

- Marathi (preferred)
- English (preferred)

Expected Start Date: 01/09/2023



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