IT Technician
4 weeks ago
**Mahendra Gems & Jewellers India Pvt. Ltd.**
**Location**: Bilaspur, Chhattisgarh
**Overall Experience**:02+ Years** of experience
**Jewellery Industry(preferred)**
**Technical Support Responsibilities**:
- Identifying hardware and software solutions.
- Website Handling.
- Custom Software management.
- Basic Knowledge of Social Media Apps postings.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
**Technical Support Requirements**:
- Degree in computer science or Information Technology.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
**Job Types**: Full-time, Permanent
Pay: From ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Shift:
- Day shift
Ability to commute/relocate:
- Bilaspur, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (required)
**Language**:
- English (preferred)