Barista/shift Supervisor

2 weeks ago

Shiliguri, India Punjabi Kadhai Restaurant Full time

As a Barista/Cashier at [Cafe Name], you will be responsible for providing exceptional customer service, preparing and serving a variety of beverages, and processing customer transactions accurately. You will play a key role in creating a welcoming atmosphere for our guests and ensuring their satisfaction.

**Responsibilities**:

- **Customer Service**:

- Greet customers warmly as they enter the cafe.
- Assist customers in making beverage selections and provide recommendations based on their preferences.
- Handle customer inquiries, complaints, and feedback in a professional and courteous manner.
- Ensure customer satisfaction by addressing any issues promptly and effectively.
- **Beverage Preparation**:

- Prepare and serve a variety of hot and cold beverages, including coffee, tea, espresso drinks, smoothies, and specialty drinks, according to established recipes and quality standards.
- Operate espresso machines, coffee grinders, and other beverage equipment with proficiency.
- Ensure consistency in beverage presentation and taste.
- **Cashier Duties**:

- Process customer orders accurately and efficiently using the POS (Point of Sale) system.
- Accept payment by cash, credit card, or other forms of payment and provide change to customers as needed.
- Maintain accurate cash drawer and reconcile transactions at the end of each shift.
- Upsell cafe products and promotions to increase sales revenue.
- **Maintaining Cleanliness and Organization**:

- Keep the cafe clean and organized at all times, including the beverage preparation area, dining area, and restroom facilities.
- Clean and sanitize equipment, utensils, and workstations regularly.
- Restock inventory and replenish supplies as needed.
- **Team Collaboration**:

- Work collaboratively with other cafe staff members, including baristas, kitchen staff, and managers, to ensure smooth operations and excellent customer service.
- Communicate effectively with team members to coordinate tasks and prioritize workload.

**Requirements**:

- Previous experience as a barista, cashier, or in a customer service role preferred.
- Knowledge of coffee and beverage preparation techniques is an asset.
- Excellent interpersonal and communication skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Strong attention to detail and accuracy.
- Flexibility to work various shifts, including weekends and holidays.
- Food handler's certification (or willingness to obtain upon hiring).

**Benefits**:

- Competitive pay rates
- Opportunities for advancement and professional development
- Employee discounts on cafe products
- Positive and supportive work environment

Pay: Up to ₹20,000.00 per month

Schedule:

- Day shift
- Evening shift
- Night shift
- Weekend availability

**Experience**:

- total work: 1 year (required)

Work Location: In person

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