Team Supervisor

4 weeks ago


Mumbai, India Kotak Mahindra Full time

Job Role

- Ensure smooth functioning and proper monitoring of team to ensure prompt support of Business and operating Units

- Monitor rostering and team activities like timely and correct execution of requests, Limit loading activity, role reviews, process improvements etc.

- Ensure proper controls are in place for system access, provision /withdrawal is done timely.

- Designing framework for monthly MIS and QC for SMS activities

- Creating and maintaining adequate backup arrangements within the team

- Timely escalation handling

- Root cause analysis of all escalations

- Timely escalation to respective BSG teams of all system issues

- Train the team on automation done and review of failure reports of APIs

- Prepare manual for Bank users and SMS users

- Ensuring standardization of User systems access across bank

- Maintaining ‘Good’ Audit rating. Learnings from single audit to be implemented across the Bank

job Requirements
- At least 6-8 years of relevant experience in user access
- Graduation - Post graduation preferred
- Up-to-date knowledge on various risks involved in Handling various systems
- Excellent communication and leadership skills
- Thorough overall understanding of banking
- Ability to set priorities on a daily basis
- Ability to monitor the work of large team and re
- prioritise as needed

Eligibility
- Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role.
- Applications can be made for roles in same level or one level above.
- Application- **KMBL Employees**:
**Click Here **to apply.
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