Body Shop Supervisor

3 weeks ago

Hadapsar Pune Maharashtra, India Unnati Vehicle Private Limited Full time

Service Advisor/ Supervisor - Body shop - Roles & Responsibilities.
- Attendance 90%.
- Understand the reason of accidental damage of vehicle and condition of vehicle as well as customer.
- Detail inspection of vehicle for accidental damages, claim form to be filled by customer only on his hand writing.
- Attending the customer and will ensure all the vehicle valid documents for further insurance claim process. All required document should demand in original copy.
- Explaining the customer about insurance claim process and will also explain terms and condition of cashless and non cashless process with repair estimate and take a customer signature on estimate also
- Initiate the claim intimation process with insurance company on arrival of vehicle (same day).
- Service advisor will also check with part department about the availability of parts so that required can be order, so that premised timeline of vehicle delivery can inform to customer.
- Assessment will done by insure surveyor with coordination with service advisor as per accidental damages estimate and SA take approval sign from surveyor on assessed estimate.
- Service advisor inform to customer after completion of survey done and approval given by insurance company.
- In case insurance is non cashless or repair estimate is higher than 1Lakh, demand advance repair amount to customer before start of work and procurement of part.
- SA will ask the customer whether he agree on insurance approval, so that further work can be completed and keep record of the same.
- If customer is not agree on insurance approval then service advisor ensured that customer can be direct in contact with insurance survey
- Time to time update about the work in progress
- After completion of vehicle Performa invoice will sent to insurance company for taking liability of insurance company
- After having the road test if any additional work related to accident or Mechanical service then again it will inform to customer to take his approval.
- After receiving insurance liability mail and inform customer about difference amount while vehicle delivery.
- Intimate to customer about vehicle readiness and delivery.
- Business Target achievement; Promote selling allied business products and EW, RSA, REC policy
- After conformation from customer for vehicle delivery time service advisor will again keep the vehicle ready one hour before to avoid any customer dissatisfaction.
- After reporting customer for vehicle delivery SA will explain the Tax invoice showing the old damage parts and will handover vehicle to customer.
- Explain Quality certificate remark to customer pest next due stickers on customer vehicles.
- By doing all this process Service Advisor will ensure the all prospective business with customer entire satisfaction.
- Service advisor will ensure that he will keep all kind of approvals, repair order remarks, documentation in writing with customer and insurance company.
- Daily reporting to BP Manager on prescribed format.
- N+1 & N+5 Customer calling
- Maintaining the KPI as per Care 2.0
- MYR download to customer tgt 35%
- Maintain CC/1000 RO(Regional Escalation) with ART.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹11,881.25 - ₹29,577.96 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

Work Location: In person

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