Sps Associate

3 weeks ago

Kolkata, India ADCI - West Bengal Full time

1+ years of customer service experience
- 1+ years of driving process improvements experience
- Speak, write, and read fluently in English
- Experience with Excel
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Education: Any Graduation (other than BE, BTech and MBA Freshers) - Language: English and Hindi Expected to converse with customers in Hindi
- Experience within a customer service environment preferred. Desire to expand skills into new areas.
- Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.
- Committed seller advocate, drive process & tool improvements.
- Enthusiasm and strong self-motivation.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Embrace constant change with flexibility and good grace.
- Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.

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