Visa Counselor
1 month ago
PROTON Consultancy is a reputed and well-known firm in the field of Study Abroad, Immigration and Foreign Language Coaching
**Skills**: Basic Computer Knowledge, MS Office**, **learning attitude, Good Communication skill, Managerial skills, organizing skills, Presentation skills, Interpersonal Skills
**Roles and Responsibility**:
- Accountable for end to end (entire) visa processing activity
- Assist clients with respect for visa documents
- Assess and evaluate the documents provided by the clients based on the category of the product they have been enrolled
- Ensure that all the information provided by the client is correct by cross verifying it with the provided documents
- Build a repo with clients, have positive approach and respond to their queries.
- Take a rigorous follow up from the clients
- Keep yourself updated with immigration legislation and its continual changes
- Ensure process quality and continuous improvement
- To achieve the objective of the process department i.e. 100% customer satisfaction, 0% Escalations, 0% refund
- Help the co
- team members with a positive approach
- Keep updated internal sheet of the company on daily basis
- Helping the team to achieve the target set by the company and achieve individual targets as well, if any
- Able to understand the queries of the clients and their requirements
- Well equipped with immigration knowledge
- Good in English writing and speaking
- Knowledge of MS Office Word, Excel, PPT.
- High level of positive attitude (Can do attitude) and follow problem solving approach.
- Quick learner and adaptive to any process change in a mínimal time period.
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: From ₹11,999.00 per month
Schedule:
- Day shift
- Flexible shift
Supplemental pay types:
- Commission pay
- Yearly bonus
Ability to commute/relocate:
- Surat - 395007, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Counselling: 1 year (preferred)
**Speak with the employer**
+91 9327118181
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